{"podcast":{"title":"Communication Breakdown","slug":"communication-breakdown-7019931","podcast_index_feed_id":7019931,"rss_url":"https://www.spreaker.com/show/6301456/episodes/feed","website_url":"https://ocrnetwork.com/podcasts/communication-breakdown","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/bb1654c4c2ff3f77a3c1f292f51b3d52.jpg","author":"Observatory on Corporate Reputation LLC","episode_count":86,"summary":"Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made. The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies. Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.","last_synced_at":"2026-06-05T04:21:27.467075+00:00","page_url":"https://stenobird.com/podcast/communication-breakdown-7019931"},"episode":{"title":"The Reputation Super Bowl","slug":"the-reputation-super-bowl","published_at":"2026-02-05T14:00:03+00:00","page_url":"https://stenobird.com/podcast/communication-breakdown-7019931/the-reputation-super-bowl","show_page_url":"https://stenobird.com/podcast/communication-breakdown-7019931","url":"https://www.spreaker.com/episode/the-reputation-super-bowl--69798822","audio_url":"https://dts.podtrac.com/redirect.mp3/api.spreaker.com/download/episode/69798822/ep_69_the_reputation_super_bowl.mp3","summary":"In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two very different reputation tests playing out on a global stage. First, they unpack why the NFL’s handling of Bad Bunny’s Super Bowl halftime show insulated advertisers from culture-war fallout, and what that reveals about platform discipline, familiarity, and perceived risk. Then they turn to Europe, where French IT giant Capgemini moved swiftly to divest a U.S. subsidiary tied to ICE work, illustrating how values, governance, and pressure environments differ sharply across borders. The episode offers a clear look at when controversy creates noise versus when it creates obligations, and why speed and decisiveness still matter. Takeaways Reputational risk at the Super Bowl is shaped less by outrage and more by how the NFL frames decisions as settled and non-controversial. Advertisers are protected when audiences understand they do not control league or halftime decisions. Familiarity gaps often drive backlash more than politics, especially on shared cultural platforms. Topics Mentioned Super Bowl advertising, reputational risk, platform governance, cultural familiarity, advertiser insulation, category signaling, ICE backlash, European corporate governance, subsidiary risk, values versus legality Companies Mentioned NFL, Spotify, Capgemini, U.S. Department of Homeland Security, Avelo Airlines, Palantir Episode Hashtags #NFL #Capgemini #Spotify #AveloAirlines #Palantir #SuperBowl #CorporateReputation #PublicRelations #CrisisManagement #CorporateGovernance #BrandRisk #StrategicCommunications #ShawnPNeal #AdvoCast #OCRNetwork Communication Breakdown is a production of the Observatory on Corporate Reputation . Hosted by Craig Carroll and Steve Dowling. Produced in partnership with Ad…","meta_description":"In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine two very different reputation tests playing out on a global stag…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1845,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/communication-breakdown-7019931/episodes/the-reputation-super-bowl/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/communication-breakdown-7019931/the-reputation-super-bowl.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}