{"podcast":{"title":"Cold Call","slug":"cold-call-634317","podcast_index_feed_id":634317,"rss_url":"http://feeds.harvardbusiness.org/harvardbusiness/cold-call","website_url":"https://hbr.org/podcasts/cold-call","image_url":"https://hbr.org/resources/images/podcasts/1400-cold-call-lg.jpg","author":"HBR Presents / Brian Kenny (podcasts@hbr.org)","episode_count":287,"summary":"Cold Call distills Harvard Business School's legendary case studies into podcast form. Hosted by Brian Kenny, the podcast airs every two weeks and features Harvard Business School faculty discussing cases they've written and the lessons they impart.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/cold-call-634317"},"episode":{"title":"BrandBastion Mixes AI and Human Judgment to Build Trust at Scale","slug":"brandbastion-mixes-ai-and-human-judgment-to-build-trust-at-scale","published_at":"2025-11-25T11:10:47+00:00","page_url":"https://stenobird.com/podcast/cold-call-634317/brandbastion-mixes-ai-and-human-judgment-to-build-trust-at-scale","show_page_url":"https://stenobird.com/podcast/cold-call-634317","url":"https://hbr.org/podcast/2025/11/brandbastion-mixes-ai-and-human-judgment-to-build-trust-at-scale","audio_url":"https://audio.hbr.org/cold-call/20251124123658-BrandBastionMixesAIandHumanJudgmenttoBuildTrustatScale.mp3","summary":"Jenny Wolfram founded BrandBastion to help companies manage the risks of social media by combining AI with human moderation. She joins HBS professor Julian De Freitas and BrandBastion’s Head of Operations and Finance, Vesa Rikkinen, to discuss how this hybrid model builds trust without ballooning costs.","meta_description":"Jenny Wolfram founded BrandBastion to help companies manage the risks of social media by combining AI with human moderation. She joins HBS professor Julia…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1592,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/cold-call-634317/episodes/brandbastion-mixes-ai-and-human-judgment-to-build-trust-at-scale/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/cold-call-634317/brandbastion-mixes-ai-and-human-judgment-to-build-trust-at-scale.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}