{"podcast":{"title":"Coffee with Jon - Think Big. Get Unstuck. Grow Your Business","slug":"coffee-with-jon-think-big-get-unstuck-grow-your-business-521729","podcast_index_feed_id":521729,"rss_url":"https://thinkbusiness.libsyn.com/rss","website_url":"https://jondwoskin.com/jons-think-business-podcast/","image_url":"https://static.libsyn.com/p/assets/6/b/5/b/6b5baeb4c822714016c3140a3186d450/CoffeeWithJon-AlbumArt-2026-08b1-20260818-tv4n9px6g1.jpg","author":"Jon Dwoskin","episode_count":2927,"summary":"Coffee with Jon -Formerly THINK Business Deep, soulful conversations with executives, managers, and sales professionals who are making a real difference — in their companies, their communities, and within themselves. Inspired by the legendary Larry King, Coffee with Jon brings you 1:1 interviews built around curiosity, authenticity, and the art of truly listening. Like King, host Jon Dwoskin puts the guest and their journey at the center of every conversation — asking the questions that uncover not just what people do, but why they do it, and what drives them to show up and lead the way they do. Every episode is a chance to see the bigger picture, shift your perspective, and find the spark that moves you to your own next level. Pull up a chair. Pour yourself a cup of coffee and let's - Get Unstuck & THINK BIG!","last_synced_at":"2026-09-23T14:17:29.739610+00:00","page_url":"https://stenobird.com/podcast/coffee-with-jon-think-big-get-unstuck-grow-your-business-521729"},"episode":{"title":"Nathan Strum on Why First Impressions Drive Business Growth","slug":"nathan-strum-on-why-first-impressions-drive-business-growth","published_at":"2026-06-27T11:00:00+00:00","page_url":"https://stenobird.com/podcast/coffee-with-jon-think-big-get-unstuck-grow-your-business-521729/nathan-strum-on-why-first-impressions-drive-business-growth","show_page_url":"https://stenobird.com/podcast/coffee-with-jon-think-big-get-unstuck-grow-your-business-521729","url":"https://thinkbusiness.libsyn.com/nathan-strum-on-why-first-impressions-drive-business-growth","audio_url":"https://traffic.libsyn.com/secure/thinkbusiness/Jon_Dwoskin_TB_Live_Nathan_Strum_JG_6-1-2026.mp3?dest-id=620882","summary":"When a client calls your business… what does your voice communicate? Confidence? Clarity? Chaos? Enjoyed talking with Nathan Strum, CEO of Abby Connect, about why the first 7 seconds of a call can shape lifetime value. Here are 3 takeaways: 1 - Culture Beats Training You can't script care. If the internal culture is strong, callers feel it immediately. 2 - AI Done Right Feels Human In a 500,000-call study, escalation rates were nearly identical between AI and live receptionists. When built around human experience, technology supports connection — it doesn't replace it. 3 - Your Phone Is a Revenue Lever Every incoming call is a decision point. Handled well, it builds trust. Handled poorly, it sends them somewhere else. Most companies obsess over marketing. Few obsess over the moment someone actually reaches out. That moment? That's where growth compounds… or disappears. First impressions aren't small details. They're the foundation. --- Nathan Strum is the CEO and co-founder of Abby Connect, where for the past 20 years, they've been helping small businesses make exceptional first impressions with professional, friendly receptionists who feel like part of their team. Now, they're taking that experience and expertise into the next chapter — combining human connection with the efficiency of AI through their new AI Receptionist. What's driving this shift? Small businesses need to be responsive 24/7, but they also want personal service that doesn't feel robotic. After 18 months of development and two months of real-world beta testing, we're excited to bring this hybrid approach to market — giving businesses the best of both worlds. As a founder who's spent two decades focused on customer experience, Nathan is passionate about technology that enhances service, not replaces it…","meta_description":"When a client calls your business… what does your voice communicate? Confidence? Clarity? Chaos? Enjoyed talking with Nathan Strum, CEO of Abby Connect, a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1238,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/coffee-with-jon-think-big-get-unstuck-grow-your-business-521729/episodes/nathan-strum-on-why-first-impressions-drive-business-growth/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/coffee-with-jon-think-big-get-unstuck-grow-your-business-521729/nathan-strum-on-why-first-impressions-drive-business-growth.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}