{"podcast":{"title":"Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time","slug":"coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917","podcast_index_feed_id":6510917,"rss_url":"https://feeds.megaphone.fm/NSSMO3441570722","website_url":"https://healthyworkforceinstitute.com/podcast-episodes/","image_url":"https://megaphone.imgix.net/podcasts/b610ce88-273e-11ee-9d6f-2f5118f37bd8/image/Coffee_Break_New_Photo_Cover_3.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Renee Thompson","episode_count":140,"summary":"Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team. In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team. When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes. Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917"},"episode":{"title":"EP. 135: Real-Time Listening: The Key to Reducing Turnover and Rebuilding Culture","slug":"ep-135-real-time-listening-the-key-to-reducing-turnover-and-rebuilding-culture","published_at":"2026-04-29T11:00:00+00:00","page_url":"https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-135-real-time-listening-the-key-to-reducing-turnover-and-rebuilding-culture","show_page_url":"https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917","url":"https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT5135605786.mp3?updated=1777406608","audio_url":"https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT5135605786.mp3?updated=1777406608","summary":"Healthcare doesn’t have a burnout problem; it has a trust problem. In this episode, Hunter Joslin, CEO of Joslin Insight, shares how his company evolved from traditional consumer marketing roots into a healthcare data analytics and workforce engagement platform. During the COVID-19 pandemic, Joslin Insight partnered with organizations like AONL and the ANA to conduct large-scale longitudinal studies, uncovering critical workforce challenges, especially the overlooked struggles of nurse managers. Their research revealed a deep breakdown of trust between frontline nurses and leadership, alongside rising concerns like financial strain, workplace culture issues, and outdated leadership approaches. In response, Joslin developed a real-time employee engagement platform that helped organizations like LA General significantly reduce turnover and rebuild trust through continuous listening and action. Tune in to hear how real-time listening and data-driven leadership are helping organizations rebuild trust, reduce turnover, and transform culture from the inside out! About Hunter Joslin: Hunter Joslin is the President & CEO of Joslin Insight, a consultancy specializing in market research and data-driven decision-making for leading healthcare organizations, providers, and associations. Since becoming CEO in 2022, he has led the company’s transformation into a cloud-based analytics firm and spearheaded initiatives like Beyond Gratitude with AONL and The DAISY Foundation to address nurse leader mental health. He has conducted research and real-time insights work for major organizations, including ACHE, ANA, AONL, and health systems such as UVA Health and Wellstar, with his work featured in outlets like Forbes, TIME, The New York Times, and The New England Journal of Medicine. Hunter…","meta_description":"Healthcare doesn’t have a burnout problem; it has a trust problem. In this episode, Hunter Joslin, CEO of Joslin Insight, shares how his company evolved f…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2620,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/episodes/ep-135-real-time-listening-the-key-to-reducing-turnover-and-rebuilding-culture/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-135-real-time-listening-the-key-to-reducing-turnover-and-rebuilding-culture.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}