{"podcast":{"title":"Coffee Break: Breaking the Cycle of Bullying in Healthcare, One Cup at a Time","slug":"coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917","podcast_index_feed_id":6510917,"rss_url":"https://feeds.megaphone.fm/NSSMO3441570722","website_url":"https://healthyworkforceinstitute.com/podcast-episodes/","image_url":"https://megaphone.imgix.net/podcasts/b610ce88-273e-11ee-9d6f-2f5118f37bd8/image/Coffee_Break_New_Photo_Cover_3.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Renee Thompson","episode_count":140,"summary":"Coffee Break is a podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team. In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team. When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes. Join us on Coffee Break to learn how to create a healthier workplace culture - One Cup at a Time.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917"},"episode":{"title":"EP. 121: Leading with Calm Confidence: Communicating Effectively in High-Stakes Moments","slug":"ep-121-leading-with-calm-confidence-communicating-effectively-in-high-stakes-moments","published_at":"2026-01-21T18:37:00+00:00","page_url":"https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-121-leading-with-calm-confidence-communicating-effectively-in-high-stakes-moments","show_page_url":"https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917","url":"https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT1717369574.mp3?updated=1768598255","audio_url":"https://www.podtrac.com/pts/redirect.mp3/traffic.megaphone.fm/DHT1717369574.mp3?updated=1768598255","summary":"You don’t get to choose when the stakes are high, but you do choose how you show up. In this episode, Caitlin Gardner, founder of Blooming Communications, explores how leaders can communicate with calm confidence in high-stakes environments, particularly in healthcare, where what feels routine to one person can be life-changing for another. She explains why human connection matters even more in an AI-driven world and how stepping out from behind email and screens fosters trust more quickly than endless digital messages. Caitlin shares practical tactics, including triaging communication like clinical care, reducing email noise, and increasing visibility through small habits such as walking to meetings, sharing meals, and maintaining eye contact. She also addresses conflict management through techniques like the “pregnant pause,” graceful exits when emotions rise, and building a “reputation bank account” by making consistent trust deposits before they are needed. Tune in and learn how to lead with steady presence, stronger relationships, and better outcomes when pressure is highest! About Caitlin Gardner: Caitlin Gardner, CFE, is an award-winning communications and brand leader with 20 years of experience helping B2B brands and executives grow with clarity, credibility, and impact. As Founder and Chief “Gardner” of Blooming Communications, she partners with leaders to sharpen strategy and turn authentic stories into measurable results through PR, thought leadership, and integrated marketing campaigns. A professional keynote speaker and professor at the University of Florida, Caitlin shares her Strategic Communications Playbook and teaches entrepreneurship, innovation, and modern communications. Known for inspiring teams and connecting with diverse audiences, she blends c…","meta_description":"You don’t get to choose when the stakes are high, but you do choose how you show up. In this episode, Caitlin Gardner, founder of Blooming Communications,…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2189,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/episodes/ep-121-leading-with-calm-confidence-communicating-effectively-in-high-stakes-moments/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/coffee-break-breaking-the-cycle-of-bullying-in-healthcare-one-cup-at-a-time-6510917/ep-121-leading-with-calm-confidence-communicating-effectively-in-high-stakes-moments.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}