{"podcast":{"title":"Church Staff Book Club","slug":"church-staff-book-club-7646058","podcast_index_feed_id":7646058,"rss_url":"https://api.riverside.fm/hosting/wZCVo8Of.rss","website_url":"https://jonathanmalm.com","image_url":"https://hosting-media.riverside.com/media/podcasts/1743bd73-d0cd-4a20-a221-0a732e2041e9/logos/40768025-e66c-4d94-8699-53e49b4d0128.jpeg","author":"Jonathan Malm","episode_count":26,"summary":"A podcast for church leaders who want to grow but don’t have time to read every book. Join authors Jonathan Malm and Jason Young as they break down leadership books chapter by chapter, sharing practical insights and real-life ministry applications along the way. Whether you’re reading along or just listening in, this is your go-to resource for becoming a better leader... One conversation at a time.","last_synced_at":"2026-07-15T04:18:47.595679+00:00","page_url":"https://stenobird.com/podcast/church-staff-book-club-7646058"},"episode":{"title":"Mistakes are Your Best Chance for Wow","slug":"mistakes-are-your-best-chance-for-wow","published_at":"2026-02-10T17:36:47+00:00","page_url":"https://stenobird.com/podcast/church-staff-book-club-7646058/mistakes-are-your-best-chance-for-wow","show_page_url":"https://stenobird.com/podcast/church-staff-book-club-7646058","url":"https://api.riverside.com/hosting-analytics/media/6ec6c4fe23b7ae8622226995036e0b83afb4063996ce01381c06d78ebc47c05a/eyJlcGlzb2RlSWQiOiIwN2JmNDM5Zi0zMmZhLTRlMDAtODI5Ny0yODcwOGFiNzEwZmUiLCJwb2RjYXN0SWQiOiIxNzQzYmQ3My1kMGNkLTRhMjAtYTIyMS0wYTczMmUyMDQxZTkiLCJhY2NvdW50SWQiOiI2OGMxY2FkMzNhMzk0ZmE2NjA0MjBmNDIiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk4YjZjYWZmODQyNTcyN2YwMmEwMDlkL2pvbmF0aGFuLW1hbG1zLXN0dWRpby1jb21wb3Nlci0yMDI2LTItMTBfXzE4LTM2LTQ3Lm1wMyJ9.mp3","audio_url":"https://api.riverside.com/hosting-analytics/media/6ec6c4fe23b7ae8622226995036e0b83afb4063996ce01381c06d78ebc47c05a/eyJlcGlzb2RlSWQiOiIwN2JmNDM5Zi0zMmZhLTRlMDAtODI5Ny0yODcwOGFiNzEwZmUiLCJwb2RjYXN0SWQiOiIxNzQzYmQ3My1kMGNkLTRhMjAtYTIyMS0wYTczMmUyMDQxZTkiLCJhY2NvdW50SWQiOiI2OGMxY2FkMzNhMzk0ZmE2NjA0MjBmNDIiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk4YjZjYWZmODQyNTcyN2YwMmEwMDlkL2pvbmF0aGFuLW1hbG1zLXN0dWRpby1jb21wb3Nlci0yMDI2LTItMTBfXzE4LTM2LTQ3Lm1wMyJ9.mp3","summary":"🎯 Mistakes will happen. What matters is how your church recovers. In this episode of Church Staff Book Club , we explore Chapter 6 of The Come Back Effect and talk about one of the most overlooked aspects of hospitality: how you respond when something goes wrong. From check-in meltdowns to crying babies in service, coffee spills, seating issues, and missed expectations, the question isn’t if mistakes will happen, it’s how prepared your team is to respond with empathy and warmth. 🎙️ You’ll learn: Why recovery is an emotional skill, not just a logistical fix How to empower volunteers to act without always needing a manager The difference between solving a problem and addressing a feeling Why silence or inaction ruins trust faster than the mistake itself How celebrating “off-script” hero moments builds a recovery culture What to say when a guest is frustrated and how to still win them back 🙌 Whether you’re a pastor, team leader, or volunteer, this episode is packed with real-life stories, actionable ideas, and powerful reframes that will help you create wow moments even when things go sideways. 📚 Book featured: The Come Back Effect by Jason Young & Jonathan Malm 🔧 Sponsored by: First Impressions — helping churches welcome guests from first visit to lifelong discipleship.","meta_description":"🎯 Mistakes will happen. What matters is how your church recovers. In this episode of Church Staff Book Club , we explore Chapter 6 of The Come Back Effect…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1948,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/church-staff-book-club-7646058/episodes/mistakes-are-your-best-chance-for-wow/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/church-staff-book-club-7646058/mistakes-are-your-best-chance-for-wow.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}