{"podcast":{"title":"Church Staff Book Club","slug":"church-staff-book-club-7646058","podcast_index_feed_id":7646058,"rss_url":"https://api.riverside.fm/hosting/wZCVo8Of.rss","website_url":"https://jonathanmalm.com","image_url":"https://hosting-media.riverside.com/media/podcasts/1743bd73-d0cd-4a20-a221-0a732e2041e9/logos/40768025-e66c-4d94-8699-53e49b4d0128.jpeg","author":"Jonathan Malm","episode_count":26,"summary":"A podcast for church leaders who want to grow but don’t have time to read every book. Join authors Jonathan Malm and Jason Young as they break down leadership books chapter by chapter, sharing practical insights and real-life ministry applications along the way. Whether you’re reading along or just listening in, this is your go-to resource for becoming a better leader... One conversation at a time.","last_synced_at":"2026-07-15T04:18:47.595679+00:00","page_url":"https://stenobird.com/podcast/church-staff-book-club-7646058"},"episode":{"title":"Distracted Teams Destroy Hospitality","slug":"distracted-teams-destroy-hospitality","published_at":"2026-01-27T14:55:21+00:00","page_url":"https://stenobird.com/podcast/church-staff-book-club-7646058/distracted-teams-destroy-hospitality","show_page_url":"https://stenobird.com/podcast/church-staff-book-club-7646058","url":"https://api.riverside.com/hosting-analytics/media/544e0ac4a26d6b7206c10a4d078636dc1c07d38ef453a77575870cbea2a3bb4b/eyJlcGlzb2RlSWQiOiI3ZTQ0ZjA4Mi00ODQyLTQwYzctOGNkNC0zYmRlYzljMWVjOTIiLCJwb2RjYXN0SWQiOiIxNzQzYmQ3My1kMGNkLTRhMjAtYTIyMS0wYTczMmUyMDQxZTkiLCJhY2NvdW50SWQiOiI2OGMxY2FkMzNhMzk0ZmE2NjA0MjBmNDIiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk3OGQyNDZjMjVhYjFiZWYwMWU0ODg1L2pvbmF0aGFuLW1hbG1zLXN0dWRpby1jb21wb3Nlci0yMDI2LTEtMjdfXzE1LTU3LTEwLm1wMyJ9.mp3","audio_url":"https://api.riverside.com/hosting-analytics/media/544e0ac4a26d6b7206c10a4d078636dc1c07d38ef453a77575870cbea2a3bb4b/eyJlcGlzb2RlSWQiOiI3ZTQ0ZjA4Mi00ODQyLTQwYzctOGNkNC0zYmRlYzljMWVjOTIiLCJwb2RjYXN0SWQiOiIxNzQzYmQ3My1kMGNkLTRhMjAtYTIyMS0wYTczMmUyMDQxZTkiLCJhY2NvdW50SWQiOiI2OGMxY2FkMzNhMzk0ZmE2NjA0MjBmNDIiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk3OGQyNDZjMjVhYjFiZWYwMWU0ODg1L2pvbmF0aGFuLW1hbG1zLXN0dWRpby1jb21wb3Nlci0yMDI2LTEtMjdfXzE1LTU3LTEwLm1wMyJ9.mp3","summary":"The guest doesn’t need you to be perfect. They need you to be present. In this episode of the Church Staff Book Club , we break down Chapter 4 of The Come Back Effect and explore why presence beats performance in church hospitality. From the parking lot to the pulpit, your guests can tell when you’re distracted, rushed, or multitasking... and it matters. Whether you’re a pastor, volunteer leader, or on the greeting team, this conversation will help you lead with empathy, margin, and emotional awareness. 🎙️ In this episode, we cover: Why multitasking is the enemy of hospitality How body language (even your feet ) tells people if you’re really listening The 4 biggest distractions that prevent us from being fully present: → Pressure, Pace, Performance, and People What to say when you do need to exit a conversation gracefully Why Sunday morning presence starts with weekday connection The difference between service and true hospitality How to train your team to slow down and show up for guests 📚 Book featured: The Come Back Effect by Jason Young & Jonathan Malm 👥 Who it’s for: Guest services teams, church staff, pastors, volunteer leaders, and anyone shaping the Sunday experience. 🛠️ Practical + relatable content for churches of all sizes. No book reading required. 💬 Question for you: Have you ever felt like someone wasn’t really listening? How can we make sure our guests never feel that way? 👍 Like | 🔔 Subscribe | 📣 Share with your team","meta_description":"The guest doesn’t need you to be perfect. They need you to be present. In this episode of the Church Staff Book Club , we break down Chapter 4 of The Come…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1885,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/church-staff-book-club-7646058/episodes/distracted-teams-destroy-hospitality/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/church-staff-book-club-7646058/distracted-teams-destroy-hospitality.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}