{"podcast":{"title":"Careers and the Business of Law","slug":"careers-and-the-business-of-law-6403793","podcast_index_feed_id":6403793,"rss_url":"https://feeds.libsyn.com/465618/rss","website_url":"http://sites.libsyn.com/465618/website","image_url":"https://static.libsyn.com/p/assets/2/a/5/c/2a5cc799ec50e9a688c4a68c3ddbc4f2/CBL_art.jpg","author":"David Cowen","episode_count":142,"summary":"Welcome to Careers in The Business of Law with David Cowen, the podcast series designed to elevate and accelerate the careers of legal professionals. David aims to provide insightful and inspiring career stories from industry insiders, law firm leaders, corporate law department executives, and legal technology business leaders. This podcast will provide you with an inside look into the career journeys of some of the most successful and influential leaders in the legal field. You will gain actionable insights into their experiences, challenges, and triumphs through these discussions. Recognizing that the legal profession is constantly changing, David wants to ensure that you have the knowledge and tools necessary to navigate this evolving landscape. David's guests will provide insights on topics such as emerging technologies, legal operations, and leadership strategies, which will help you accelerate your career growth and success. David's goal is to create and inspire a community of legal professionals who are dedicated to learning, growing, and advancing their careers. Whether you are a law student, young professional, or seasoned veteran, this podcast series is for you. Join Dav…","last_synced_at":null,"page_url":"https://stenobird.com/podcast/careers-and-the-business-of-law-6403793"},"episode":{"title":"Service Is a Commodity. Hospitality Is How You Feel. The Conversation About What AI Can Never Replace","slug":"service-is-a-commodity-hospitality-is-how-you-feel-the-conversation-about-what-ai-can-never-replace","published_at":"2026-05-14T13:00:00+00:00","page_url":"https://stenobird.com/podcast/careers-and-the-business-of-law-6403793/service-is-a-commodity-hospitality-is-how-you-feel-the-conversation-about-what-ai-can-never-replace","show_page_url":"https://stenobird.com/podcast/careers-and-the-business-of-law-6403793","url":"https://48601e5c-fc2d-4099-9281-666ceaf381e8.libsyn.com/service-is-a-commodity-hospitality-is-how-you-feel-the-conversation-about-what-ai-can-never-replace","audio_url":"https://traffic.libsyn.com/secure/48601e5c-fc2d-4099-9281-666ceaf381e8/joe.mp3?dest-id=3934293","summary":"Joe Stephens just helped close a 49-million-dollar raise at steno. He also became a sommelier on the side. David Cowen sits down with Joe, director of legal solutions, law school professor, and one of the most thoughtful voices in litigation technology, to ask the question that defines this moment: what would you not automate? The answer pulls in John Cage, Unreasonable Hospitality, and why curiosity may be the only truly un-automatable skill left. Key Topics Covered: Service vs. hospitality: The distinction that powers steno's brand and why feel beats commodity What Joe would not automate: Physical connection, hugging his kids, walking the dog John Cage's 4'33\": Why four and a half minutes of silence is the hardest piece of music ever composed The sommelier hobby: How Joe spends part of his AI dividend on deep human pursuits Listening and curiosity: The two skills Joe tells his students matter more than any technical knowledge Voice to text vs. pen and paper: Why composing a prompt forces slow thinking Unreasonable hospitality: Why delivering experience — not service — is the central differentiator in legal tech 🎧 Subscribe on Apple Podcasts, Spotify, or wherever you listen. Share this episode and take your career from now to next! 💡To learn more about the future of legal innovation, visit https://solid.legal/podcasts/ Never eat alone!","meta_description":"Joe Stephens just helped close a 49-million-dollar raise at steno. He also became a sommelier on the side. David Cowen sits down with Joe, director of leg…","key_points":[],"chapters":[],"topics":[],"duration_seconds":930,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/careers-and-the-business-of-law-6403793/episodes/service-is-a-commodity-hospitality-is-how-you-feel-the-conversation-about-what-ai-can-never-replace/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/careers-and-the-business-of-law-6403793/service-is-a-commodity-hospitality-is-how-you-feel-the-conversation-about-what-ai-can-never-replace.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}