{"podcast":{"title":"Car Dealership Guy Podcast","slug":"car-dealership-guy-podcast-6241497","podcast_index_feed_id":6241497,"rss_url":"https://feeds.megaphone.fm/CREUR4523040176","website_url":"https://dealershipguy.com","image_url":"https://megaphone.imgix.net/podcasts/d389154e-056d-11ee-aed4-531a4368a26c/image/a7b72d00e1ebf7b180be8d98efeff9fb.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Car Dealership Guy","episode_count":496,"summary":"The Car Dealership Guy Podcast Network is your front-row seat to the people, companies, and trends shaping the future of automotive retail—delivered across three focused formats: The Car Dealership Guy Podcast (Tuesdays & Thursdays) Hosted by Yossi Levi, these deep-dive interviews feature top dealers, operators, and innovators driving the industry forward. Daily Dealer Live (Mondays, Wednesdays & Fridays) Our live-streamed show, also released here in audio format, brings real-time news, sharp takes, and high-impact guests—think CNBC for car dealers. Industry Spotlight Hosted by Sam D’Arc, this segment highlights standout dealerships and vendors with tactical insights and stories from the front lines. Follow us on X, LinkedIn, Instagram, Facebook, and YouTube for highlights and behind-the-scenes content from every episode.","last_synced_at":"2026-06-16T20:19:54.190944+00:00","page_url":"https://stenobird.com/podcast/car-dealership-guy-podcast-6241497"},"episode":{"title":"\"Driving Past You!\" The Hidden Reason Your Best Customers Defect to Jiffy Lube | Industry Spotlight","slug":"driving-past-you-the-hidden-reason-your-best-customers-defect-to-jiffy-lube-industry-spotlight","published_at":"2026-05-21T09:05:00+00:00","page_url":"https://stenobird.com/podcast/car-dealership-guy-podcast-6241497/driving-past-you-the-hidden-reason-your-best-customers-defect-to-jiffy-lube-industry-spotlight","show_page_url":"https://stenobird.com/podcast/car-dealership-guy-podcast-6241497","url":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR3642439290.mp3","audio_url":"https://chrt.fm/track/C6AG88/traffic.megaphone.fm/CREUR3642439290.mp3","summary":"In this episode of the Industry Spotlight, joining host Sam D'Arc are Art Dessein, Vice President of Sales at Impel, and Rebekah Scheussler, Business Development Director at Walters Auto Group to discuss why luxury dealers are quietly losing service customers to independent shops and how AI is rebuilding the personalized experience at scale across both sales and service. This conversation surfaces the silent retention leak inside fixed operations: a nine-minute average service hold time, an 80% abandonment rate on the online service scheduler, and 190,000 independent shops siphoning loyal owners away. Walters has run 107,000 leads and over 600,000 messages through Impel, lifted per-rep capacity from 200 leads to 300-400, watched show rates climb, and seen days to sale drop. Customers are even thanking the AI agent for the best service experience they have ever had, without knowing it isn't human. The takeaway for any dealer on the fence: it isn't if, it's how fast. This episode of the Car Dealership Guy Podcast is brought to you by Impel. Topics: 03:15 200 Leads Per Agent. 05:40 The Overnight Lead Problem. 08:00 The 9-Minute Hold Time. 09:20 Will AI Replace Me? 13:20 The Better The Tech, The Worse The Support. 17:55 Why Zach Travels (My Son's Secret). 19:10 Why Set It And Forget It Fails. 20:05 107,000 Leads Handled. 21:00 The 10-Person Savings. 23:00 27% Repeat Purchase Rate. 25:10 When Customers Thank The AI. 32:55 Something Doesn't Have To Be Broken. GetImpel - Dealers are caught between rising customer expectations and the math of meeting them without staffing every problem. Impel's AI Operating System unifies the entire customer lifecycle — sales, service, voice, chat, marketing, merchandising — engaging, qualifying, and scheduling every shopper and customer in se…","meta_description":"In this episode of the Industry Spotlight, joining host Sam D'Arc are Art Dessein, Vice President of Sales at Impel, and Rebekah Scheussler, Business Deve…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2012,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/car-dealership-guy-podcast-6241497/episodes/driving-past-you-the-hidden-reason-your-best-customers-defect-to-jiffy-lube-industry-spotlight/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/car-dealership-guy-podcast-6241497/driving-past-you-the-hidden-reason-your-best-customers-defect-to-jiffy-lube-industry-spotlight.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}