{"podcast":{"title":"Business Lab","slug":"business-lab-6463397","podcast_index_feed_id":6463397,"rss_url":"https://feeds.simplecast.com/Oy7yJ4C0","website_url":"https://www.technologyreview.com/podcast/business-lab/","image_url":"https://image.simplecastcdn.com/images/dc822447-17b6-4a57-8364-df51d0770e66/4e544336-5613-489a-b304-7c0620c3ab71/3000x3000/square-blab-logo.jpg?aid=rss_feed","author":"MIT Technology Review Insights","episode_count":103,"summary":"The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision-makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.","last_synced_at":"2026-07-03T00:17:18.391287+00:00","page_url":"https://stenobird.com/podcast/business-lab-6463397"},"episode":{"title":"Building customer-centric convenience","slug":"building-customer-centric-convenience","published_at":"2025-05-27T13:30:00+00:00","page_url":"https://stenobird.com/podcast/business-lab-6463397/building-customer-centric-convenience","show_page_url":"https://stenobird.com/podcast/business-lab-6463397","url":"https://www.technologyreview.com/podcast/business-lab/","audio_url":"https://afp-11661-injected.calisto.simplecastaudio.com/4ae7d628-907f-41a3-bdf6-9a79a3b8158a/episodes/e5be7910-05f2-432d-a276-7fb2950a8d16/audio/128/default.mp3?aid=rss_feed&awCollectionId=4ae7d628-907f-41a3-bdf6-9a79a3b8158a&awEpisodeId=e5be7910-05f2-432d-a276-7fb2950a8d16&feed=Oy7yJ4C0","summary":"In the U.S., two-thirds of the country’s 150,000 convenience stores are run by independent operators. Mom-and-pop shops, powered by personal relationships and local knowledge, are the backbone of the convenience sector. These neighborhood operators have long lacked the resources needed to compete with larger chains when it comes to technology, operations, and customer loyalty programs. As consumer expectations evolve, many small business owners find themselves grappling with outdated systems, rising costs, and limited digital tools to keep up. “What would happen if these small operations could combine their knowledge of their market, of their neighborhood, with the state-of-the-art technology?” asks GM of digital products, mobility, and convenience for the Americas at bp, Tarang Sethia. That question is shaping a years-long, multi-pronged initiative to bring modern retail tools, like cloud-connected point-of-sale systems and personalized AI, into the hands of local convenience store operators, without stripping their independence.","meta_description":"In the U.S., two-thirds of the country’s 150,000 convenience stores are run by independent operators. Mom-and-pop shops, powered by personal relationships…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1655,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/business-lab-6463397/episodes/building-customer-centric-convenience/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/business-lab-6463397/building-customer-centric-convenience.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}