{"podcast":{"title":"Business, Bourbon & Cigars","slug":"business-bourbon-cigars-6587265","podcast_index_feed_id":6587265,"rss_url":"https://feeds.captivate.fm/business-bourbon/","website_url":"https://business-bourbon.captivate.fm","image_url":"https://artwork.captivate.fm/e4c9f8aa-3dc5-4f9a-b39a-628b871b4268/lxOncr0Q70jvUI6yQzdqnUoo.jpg","author":"Scott Joseph","episode_count":78,"summary":"Business Bourbon & Cigars isn’t just another business podcast. It’s where ambitious entrepreneurs come to hear from proven leaders who’ve faced the toughest challenges and found strategies that work. Hosted by Scott Joseph, founder of Me Plus Ultra, each episode offers no-nonsense insights into scaling businesses, refining leadership, and building a life of purpose, backed by real-world examples and actionable advice. Scott’s solo episodes give you the behind-the-scenes strategies he’s used to grow and pivot his businesses, ideas that are also being put into practice by high-performing members of the Me Plus Ultra mastermind group. From mastering self-awareness to transforming business models, Scott shares the tactics that have led to measurable success and personal fulfillment. But it’s not just about Scott’s journey. In our interview episodes, you’ll hear from top entrepreneurs and industry leaders who’ve shaped their own success. Think of it like getting access to the playbooks of those who’ve truly made it, leaders like Claudio Gambin, financial strategist, and Jay Tepley, business transformation expert. These guests don’t just talk theory, they share the practical tools, mind…","last_synced_at":"2026-07-02T18:19:01.520246+00:00","page_url":"https://stenobird.com/podcast/business-bourbon-cigars-6587265"},"episode":{"title":"How to Stop the Leadership Trap That Costs You Clients Every Day","slug":"how-to-stop-the-leadership-trap-that-costs-you-clients-every-day","published_at":"2026-04-23T09:00:00+00:00","page_url":"https://stenobird.com/podcast/business-bourbon-cigars-6587265/how-to-stop-the-leadership-trap-that-costs-you-clients-every-day","show_page_url":"https://stenobird.com/podcast/business-bourbon-cigars-6587265","url":"https://business-bourbon.captivate.fm","audio_url":"https://episodes.captivate.fm/episode/7466ad23-47c8-4759-9514-05b7fd072d2e.mp3","summary":"Your competitors aren't taking your clients. Your own growing pains are handing them over. In this episode, Scott breaks down the client experience gap: the silent space between the experience you think you're delivering and what clients are actually getting. You'll learn why the gap widens fastest in growing companies, the early signals most leaders miss, and four operational moves to close it before it shows up on your revenue report! Topics discussed: What leaders admit privately about their growing businesses (00:00) Defining the client experience gap (01:15) How the gap opens up inside a growing business (04:54) Why most clients don't complain, they just leave (06:10) Name the gap before you can close it (06:25) Make your standard observable, teachable, and inspectable (09:12) Identify the earliest signal of drift, not the moment of failure (10:31) Assign ownership to a specific person (11:55) How growing pains hand your clients to competitors (13:10) Claim 50% off your Business Bourbon & Cigars Leadership Retreat ticket and step into a room of high-level operators who pressure test each other's thinking: https://meplusultra.com/bbc50 Subscribe so you don't miss any episodes: Apple Podcasts: https://apple.co/3SN2fHn Spotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU YouTube: https://www.youtube.com/@MePlusUltraNetwork/ Connect with Me Plus Ultra: https://www.instagram.com/me_plus_ultra/ https://www.facebook.com/MePlusUltra/ https://www.facebook.com/groups/1011061052968028/ https://x.com/Me_Plus_Ultra/ Connect with Scott Joseph: https://www.linkedin.com/in/ScottJoseph https://www.instagram.com/scotttjoseph/ https://www.facebook.com/ScottTJoseph/ https://x.com/ScottTJoseph1 This episode was produced by Podcast Boutique https://www.podcastboutique.com","meta_description":"Your competitors aren't taking your clients. Your own growing pains are handing them over. In this episode, Scott breaks down the client experience gap: t…","key_points":[],"chapters":[],"topics":[],"duration_seconds":968,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/business-bourbon-cigars-6587265/episodes/how-to-stop-the-leadership-trap-that-costs-you-clients-every-day/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/business-bourbon-cigars-6587265/how-to-stop-the-leadership-trap-that-costs-you-clients-every-day.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}