{"podcast":{"title":"Business, Bourbon & Cigars","slug":"business-bourbon-cigars-6587265","podcast_index_feed_id":6587265,"rss_url":"https://feeds.captivate.fm/business-bourbon/","website_url":"https://business-bourbon.captivate.fm","image_url":"https://artwork.captivate.fm/e4c9f8aa-3dc5-4f9a-b39a-628b871b4268/lxOncr0Q70jvUI6yQzdqnUoo.jpg","author":"Scott Joseph","episode_count":78,"summary":"Business Bourbon & Cigars isn’t just another business podcast. It’s where ambitious entrepreneurs come to hear from proven leaders who’ve faced the toughest challenges and found strategies that work. Hosted by Scott Joseph, founder of Me Plus Ultra, each episode offers no-nonsense insights into scaling businesses, refining leadership, and building a life of purpose, backed by real-world examples and actionable advice. Scott’s solo episodes give you the behind-the-scenes strategies he’s used to grow and pivot his businesses, ideas that are also being put into practice by high-performing members of the Me Plus Ultra mastermind group. From mastering self-awareness to transforming business models, Scott shares the tactics that have led to measurable success and personal fulfillment. But it’s not just about Scott’s journey. In our interview episodes, you’ll hear from top entrepreneurs and industry leaders who’ve shaped their own success. Think of it like getting access to the playbooks of those who’ve truly made it, leaders like Claudio Gambin, financial strategist, and Jay Tepley, business transformation expert. These guests don’t just talk theory, they share the practical tools, mind…","last_synced_at":"2026-07-02T18:19:01.520246+00:00","page_url":"https://stenobird.com/podcast/business-bourbon-cigars-6587265"},"episode":{"title":"7 Simple Tricks to Win Customers Who Ignore All Other Options","slug":"7-simple-tricks-to-win-customers-who-ignore-all-other-options","published_at":"2025-10-09T09:00:00+00:00","page_url":"https://stenobird.com/podcast/business-bourbon-cigars-6587265/7-simple-tricks-to-win-customers-who-ignore-all-other-options","show_page_url":"https://stenobird.com/podcast/business-bourbon-cigars-6587265","url":"https://business-bourbon.captivate.fm","audio_url":"https://episodes.captivate.fm/episode/3d79caf4-e282-477f-aa55-3f26070945e7.mp3","summary":"Prices can get undercut. Processes can get cloned. But relationships are yours to keep. So, if you look honestly at your business, are you playing the features game or the relationship game?  In this episode, Scott Joseph breaks down seven powerful, client-centric strategies that no competitor can steal. Drawing from decades of experience in building businesses and leading high-performing teams, Scott shows how lasting success comes not from flashy features but from engineered relationships that create loyalty and trust.  What you’ll learn in this episode:  (00:50) Why competing on features and price traps you in a losing game. (01:43) How to apply seven client-centric strategies that separate untouchable businesses from forgettable ones. (04:26) How to personalize beyond first names by proactively serving clients. (05:23) How mapping your client journey reveals where friction kills loyalty. (06:15) How empathy drills can transform team perspective. (08:04) Why empowering frontline employees to solve problems instantly builds trust faster than any marketing. (09:52) How leading from the client backwards reframes strategy and accelerates innovation. Resources:  * Download our free Client Centric Leader ebook for a deeper playbook on building loyalty no competitor can steal: https://meplusultra.com/ebooks/   * Apply for the Me Plus Ultra Mastermind at https://MePlusUltra.com to connect with elite entrepreneurs who solve real problems together. BUSINESS, BOURBON & CIGARS Be sure to subscribe so you don’t miss any episodes.  * Apple Podcasts: https://apple.co/3SN2fHn   * Spotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU   * YouTube: https://www.youtube.com/@MePlusUltraNetwork/   Business, Bourbon & Cigars is…","meta_description":"Prices can get undercut. Processes can get cloned. But relationships are yours to keep. So, if you look honestly at your business, are you playing the fea…","key_points":[],"chapters":[],"topics":[],"duration_seconds":794,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/business-bourbon-cigars-6587265/episodes/7-simple-tricks-to-win-customers-who-ignore-all-other-options/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/business-bourbon-cigars-6587265/7-simple-tricks-to-win-customers-who-ignore-all-other-options.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}