{"podcast":{"title":"Bump to Business Owner","slug":"bump-to-business-owner-6455135","podcast_index_feed_id":6455135,"rss_url":"https://feeds.libsyn.com/477993/rss","website_url":"https://www.bumptobusinessowner.com","image_url":"https://static.libsyn.com/p/assets/d/5/3/8/d538d2eadc1ea78c27a2322813b393ee/B2BO_Season_4_artwork.png","author":"Caroline Marshall","episode_count":114,"summary":"Bump to Business Owner is the go-to podcast for mums who don't want to compromise on their careers but know that traditional full time employment just isn't compatible with family life. It's a space for female entrepreneurs and future founders creating autonomy and a deeper sense of purpose for themselves, their business and their children. Join your host, Caroline Marshall, founder of award winning Virtual Assistant agency Upsource and mum of two boys, in conversation with real women: mothers and entrepreneurs juggling the challenges of growing a successful business whilst raising a family.","last_synced_at":"2026-06-18T14:19:02.601341+00:00","page_url":"https://stenobird.com/podcast/bump-to-business-owner-6455135"},"episode":{"title":"Miniseries Part 3: Gold standard onboarding process","slug":"miniseries-part-3-gold-standard-onboarding-process","published_at":"2025-10-09T04:00:00+00:00","page_url":"https://stenobird.com/podcast/bump-to-business-owner-6455135/miniseries-part-3-gold-standard-onboarding-process","show_page_url":"https://stenobird.com/podcast/bump-to-business-owner-6455135","url":"https://bumptobusinessowner.com/e87-mini-part-3-onboarding","audio_url":"https://dts.podtrac.com/redirect.mp3/traffic.libsyn.com/secure/e65d9ad6-3141-4c15-a982-8df3373aa03f/Mini_3.mp3?dest-id=4060887","summary":"Onboarding is my area of geek, my Mastermind subject. In this week's episode I am sharing my best practice tips for creating a great onboarding process, why it's so important, where your focus should be throughout and why you should be trying to remove yourself from it as much as possible. This is episode three of a four-part mini series for the Assistant community, each episode is accompanied by a free downloadable resource. Download your free onboarding checklist here Listen to the rest of the series: Inbox Zero How to find clients Resources mentioned: My Expensive Business Mistake episode here Takeaways Why onboarding is so crucial to your business What you should prioritise throughout the process Personalisation and automation Removing yourself from the process as a business owner When to review your own process Why offboarding is just as important Chapters 00:30 Introduction to a topic I love 02:48 The importance of a thorough onboarding process 05:43 Creating a client-centric onboarding experience 08:10 continuous Improvement and team involvement 10:07 The significance of offboarding Links: Website: www.bumptobusinessowner.com Instagram: https://www.instagram.com/bumptobusinessowner/ LinkedIn: https://www.linkedin.com/in/carolinepooley/ Music by AudioCoffee: https://www.audiocoffee.net/","meta_description":"Onboarding is my area of geek, my Mastermind subject. In this week's episode I am sharing my best practice tips for creating a great onboarding process, w…","key_points":[],"chapters":[],"topics":[],"duration_seconds":707,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/bump-to-business-owner-6455135/episodes/miniseries-part-3-gold-standard-onboarding-process/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/bump-to-business-owner-6455135/miniseries-part-3-gold-standard-onboarding-process.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}