{"podcast":{"title":"Built Different","slug":"built-different-7728561","podcast_index_feed_id":7728561,"rss_url":"https://feeds.megaphone.fm/PODAGEN4100134995","website_url":null,"image_url":"https://megaphone.imgix.net/podcasts/ea5360fe-02e5-11f1-bd85-ebd52ef144f4/image/8b6fce98272f09d376f88272dc911a9e.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Marcus Chen","episode_count":267,"summary":"Think most business advice is complete garbage? You're probably right. Built Different cuts through the LinkedIn motivational spam to show you what actually works when you're trying to grow a real company. Join Marcus Chen, who burned out so hard running five restaurants that he sold the whole chain and spent two years figuring out where business advice goes wrong. Now he breaks down the unsexy truth about business growth, entrepreneurship, and scaling without venture capital. No feel good fluff, just the strategies that actually move the needle on lead generation and startup survival. Marcus interviews founders who built profitable companies the hard way, plus shares the mistakes that almost killed his own business. You'll get the real story behind successful businesses, not the sanitized version they post on social media. Each episode digs into specific tactics you can actually use, whether you're just starting out or trying to scale past your first few hires. If you're tired of business podcasts that sound like they were written by a marketing team, this one's for you. Follow Built Different now for multiple new episodes daily that'll change how you think about entrepreneurship.","last_synced_at":"2026-09-17T08:21:51.646659+00:00","page_url":"https://stenobird.com/podcast/built-different-7728561"},"episode":{"title":"80/20 Business Philosophy Explained: How to Serve Most Customers with Simple Solutions","slug":"80-20-business-philosophy-explained-how-to-serve-most-customers-with-simple-solutions","published_at":"2026-09-04T17:21:00+00:00","page_url":"https://stenobird.com/podcast/built-different-7728561/80-20-business-philosophy-explained-how-to-serve-most-customers-with-simple-solutions","show_page_url":"https://stenobird.com/podcast/built-different-7728561","url":"https://traffic.megaphone.fm/PODAGEN5022574189.mp3?updated=1776256583","audio_url":"https://traffic.megaphone.fm/PODAGEN5022574189.mp3?updated=1776256583","summary":"What if the secret to business success isn't perfection, but deliberately giving 90% of your customers an 80% solution? In this episode, Marcus Chen breaks down Alex Hormozi's game-changing 90/80 rule and reveals why this counterintuitive approach beats trying to serve everyone perfectly. On Built Different, we explore Hormozi's pivot strategies during COVID-19 when gym owners faced impossible choices. You'll learn his exact playbook for moving to 100% remote delivery, why he told owners to renegotiate leases immediately instead of waiting for \"normal\" to return, and how he rebuilt gym businesses around accountability rather than just workout content. This isn't theory - these are the specific moves Hormozi would make if he still owned gyms today. 📍 Chapters: [00:00] Introduction with Marcus Chen [01:30] The 90/80 rule explained: serving most vs serving best [04:00] COVID pivot strategy: remote delivery and centralized classes [07:00] Lease renegotiation tactics and financial survival [10:00] Why relationships beat perfect workout programming [12:00] Key takeaways for any service business 🔍 Topics: Alex Hormozi business strategy, 80/20 rule, gym business pivot, remote fitness delivery, COVID business survival, customer service philosophy ⭐ Ready for more business insights that actually work? Follow Built Different for daily episodes that cut through the noise. Drop us a 5-star review if this episode helped you think differently about serving customers. New episodes every day - we'll see you tomorrow! Listen on your favorite app at Built Different ----------- Keywords: sales tactics, lead generation, investment advice Learn more about your ad choices. Visit megaphone.fm/adchoices","meta_description":"What if the secret to business success isn't perfection, but deliberately giving 90% of your customers an 80% solution? 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