{"podcast":{"title":"BJGP Interviews","slug":"bjgp-interviews-1317540","podcast_index_feed_id":1317540,"rss_url":"https://feeds.captivate.fm/bjgp/","website_url":"https://www.bjgplife.com/podcast","image_url":"https://artwork.captivate.fm/a0571431-c754-4d19-aa78-8985285552a9/a2latk3exjxonxk7ainz9t7w.jpg","author":"The British Journal of General Practice","episode_count":200,"summary":"Listen to BJGP Interviews for the latest updates on primary care and general practice research. Hear from researchers and clinicians who will update and guide you to the best practice. We all want to deliver better care to patients and improve health through better research and its translation into practice and policy. The BJGP is a leading international journal of primary care with the aim to serve the primary care community. Whether you are a general practitioner or a nurse, a researcher, we publish a full range of research studies from RCTs to the best qualitative literature on primary care. In addition, we publish editorials, articles on the clinical practice, and in-depth analysis of the topics that matter. We are inclusive and determined to serve the primary care community. BJGP Interviews brings all these articles to you through conversations with world-leading experts. The BJGP is the journal of the UK's Royal College of General Practitioners (RCGP). The RCGP grant full editorial independence to the BJGP and the views published in the BJGP do not necessarily represent those of the College. For all the latest research, editorials and clinical practice articles visit BJGP.or…","last_synced_at":null,"page_url":"https://stenobird.com/podcast/bjgp-interviews-1317540"},"episode":{"title":"Receptionists reimagined: How online services are transforming the GP front desk","slug":"receptionists-reimagined-how-online-services-are-transforming-the-gp-front-desk","published_at":"2025-10-07T07:00:00+00:00","page_url":"https://stenobird.com/podcast/bjgp-interviews-1317540/receptionists-reimagined-how-online-services-are-transforming-the-gp-front-desk","show_page_url":"https://stenobird.com/podcast/bjgp-interviews-1317540","url":"https://bjgplife.com/receptionists-reimagined-how-online-services-are-transforming-the-gp-front-desk","audio_url":"https://episodes.captivate.fm/episode/53fb48bc-d7fb-410a-b4c2-8364890c2ede.mp3","summary":"Today, we’re speaking to Dr Steph Stockwell, a senior analyst based at RAND Europe. Title of paper: Evolution of the general practice receptionist role and online services: a qualitative study Available at: https://doi.org/10.3399/BJGP.2024.0677 The introduction of online systems and services into general practice and the impact on general practice staff has been considered from a clinician perspective, but comparatively little is known about how these introductions have affected the receptionist role. This study highlights that the use of online services is leading to an evolution of the general practice receptionist role. The role is becoming increasingly complex as practices use multiple online systems, which impacts demand management and navigation aspects of the role. Online systems have variable consequences on workload for receptionists, which has potential implications for workflow, consistency of task completion, job satisfaction, and retention and recruitment of these key staff members. This transcript was generated using AI and has not been reviewed for accuracy. Please be aware it may contain errors or omissions. Speaker A 00:00:00.320 - 00:00:53.350 Hello and welcome to BJJP Interviews. I'm Nada Khan and I'm one of the Associate Editors of the bjgp. Thanks for listening to this podcast today. In today's episode, we're speaking to Dr. Steph Stockwell, a senior analyst based at RAND Europe. We're here to discuss the paper she's published here in the BJGP titled Evolution of the General Practice Receptionist Role and Online Services A Qualitative Study. So, hi, Steph, it's great to meet and talk about this work and one of the reasons I really wanted to talk about this is that I think it's timely work, given that we know there's an increasing emphasis just in…","meta_description":"Today, we’re speaking to Dr Steph Stockwell, a senior analyst based at RAND Europe. Title of paper: Evolution of the general practice receptionist role an…","key_points":[],"chapters":[],"topics":[],"duration_seconds":938,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/bjgp-interviews-1317540/episodes/receptionists-reimagined-how-online-services-are-transforming-the-gp-front-desk/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/bjgp-interviews-1317540/receptionists-reimagined-how-online-services-are-transforming-the-gp-front-desk.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}