{"podcast":{"title":"Beyond The Numbers With Christian Stevens","slug":"beyond-the-numbers-with-christian-stevens-7625164","podcast_index_feed_id":7625164,"rss_url":"https://feeds.megaphone.fm/PCS8145708229","website_url":null,"image_url":"https://megaphone.imgix.net/podcasts/da0ce1ac-d8bf-11f0-aefd-c3b3abb8e19f/image/25bc53b7cb1a4b38e375f0bf0ba86cbd.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"Christian Stevens","episode_count":32,"summary":"Beyond The Numbers is the podcast for mortgage brokers who want to build businesses that last. Hosted by Christian Stevens, five-time Best Broker in Australia and CEO of Flint. Each week, Christian delivers practical Deep Dives on the skills and systems that drive real results, alongside Industry Titan conversations with the leaders who've built something exceptional. No fluff, no theory – just the playbooks and lessons you need to grow a sustainable, profitable broking business.","last_synced_at":"2026-07-12T22:20:39.090659+00:00","page_url":"https://stenobird.com/podcast/beyond-the-numbers-with-christian-stevens-7625164"},"episode":{"title":"Inside a High-Performance Brokerage Team","slug":"inside-a-high-performance-brokerage-team","published_at":"2026-07-06T07:00:00+00:00","page_url":"https://stenobird.com/podcast/beyond-the-numbers-with-christian-stevens-7625164/inside-a-high-performance-brokerage-team","show_page_url":"https://stenobird.com/podcast/beyond-the-numbers-with-christian-stevens-7625164","url":"https://traffic.megaphone.fm/PCS6856147251.mp3","audio_url":"https://traffic.megaphone.fm/PCS6856147251.mp3","summary":"Rachael McKenzie is the operations manager at Loan Gallery Finance, a 40-plus person brokerage with 27 loan writers, and a major FY27 recruitment drive ahead. She came into broking from the fitness industry after COVID, and has helped scale the brokerage without the wheels falling off. Rachael opens up about the real mechanics behind high-performance brokerages — splitting admin teams, managing construction progress payments, building documentation so anyone can step into a file, and creating a culture that works for senior brokers, young staff, parents and growing teams. She also breaks down Loan Gallery's next move: using two years of operational groundwork to recruit harder in Melbourne, bring brokers into a tighter system, and reduce the training burden from day one. She also shares the impact work behind Lioness Loans Co and Lioness Den: helping single mums build financial confidence, prepare for home ownership over 6 to 18 months, and eventually create housing models where part of the rent helps them save for a deposit. From being the first woman in her family to buy a property on her own, to using finance as a vehicle for generational change, Rachael brings a perspective the broking industry needs more of. If you're a mortgage broker, brokerage owner or operations leader trying to build a business that performs without burning people out — this one's for you. Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Rachael McKenzie: LinkedIn: https://www.linkedin.com/in/rachael-mckenzie-mortgages/ Instagram: https://www.instagram.com/finance_withrach/","meta_description":"Rachael McKenzie is the operations manager at Loan Gallery Finance, a 40-plus person brokerage with 27 loan writers, and a major FY27 recruitment drive ah…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2678,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/beyond-the-numbers-with-christian-stevens-7625164/episodes/inside-a-high-performance-brokerage-team/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/beyond-the-numbers-with-christian-stevens-7625164/inside-a-high-performance-brokerage-team.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}