{"podcast":{"title":"Becker’s Healthcare Podcast","slug":"becker-s-healthcare-podcast-484089","podcast_index_feed_id":484089,"rss_url":"https://feeds.blubrry.com/feeds/beckershealthcarepodcast.xml","website_url":"https://www.beckershospitalreview.com/multimedia/podcasts.html","image_url":"https://assets.blubrry.com/coverart/orig/733033-630215.jpg","author":"Becker's Healthcare","episode_count":1000,"summary":"The Becker's Healthcare Podcast is devoted to the people who power U.S. healthcare. Four new 15-minute episodes are released daily containing industry news, analysis and thought leadership from powerful healthcare decision-makers.","last_synced_at":"2026-09-19T16:19:23.561889+00:00","page_url":"https://stenobird.com/podcast/becker-s-healthcare-podcast-484089"},"episode":{"title":"Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health","slug":"heather-geisler-executive-vice-president-and-chief-brand-and-experience-officer-at-henry-ford-health","published_at":"2026-09-18T16:30:00+00:00","page_url":"https://stenobird.com/podcast/becker-s-healthcare-podcast-484089/heather-geisler-executive-vice-president-and-chief-brand-and-experience-officer-at-henry-ford-health","show_page_url":"https://stenobird.com/podcast/becker-s-healthcare-podcast-484089","url":"https://podcast.show/beckershealthcarepodcast/episode/155454420/","audio_url":"https://media.blubrry.com/beckershealthcarepodcast/ins.blubrry.com/beckershealthcarepodcast/BKR_HC_Heather_Geisler_P_9-19-26_RD1.mp3","summary":"In this episode, Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health, joins the podcast to discuss why patient and consumer experience should be viewed as interconnected aspects of healthcare. She also shares insights on optimizing the “front door” through tools such as websites and contact centers, while emphasizing the importance of workplace culture and team member engagement.","meta_description":"In this episode, Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health, joins the podcast to discuss why p…","key_points":[],"chapters":[],"topics":[],"duration_seconds":978,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/becker-s-healthcare-podcast-484089/episodes/heather-geisler-executive-vice-president-and-chief-brand-and-experience-officer-at-henry-ford-health/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/becker-s-healthcare-podcast-484089/heather-geisler-executive-vice-president-and-chief-brand-and-experience-officer-at-henry-ford-health.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}