{"podcast":{"title":"Becker’s Healthcare Podcast","slug":"becker-s-healthcare-podcast-484089","podcast_index_feed_id":484089,"rss_url":"https://feeds.blubrry.com/feeds/beckershealthcarepodcast.xml","website_url":"https://www.beckershospitalreview.com/multimedia/podcasts.html","image_url":"https://assets.blubrry.com/coverart/orig/733033-630215.jpg","author":"Becker's Healthcare","episode_count":300,"summary":"The Becker's Healthcare Podcast is devoted to the people who power U.S. healthcare. Four new 15-minute episodes are released daily containing industry news, analysis and thought leadership from powerful healthcare decision-makers.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/becker-s-healthcare-podcast-484089"},"episode":{"title":"Healthcare Upside / Down: How BCBS Massachusetts Predicts Churn, Empowers Brokers, and Wins More Business","slug":"healthcare-upside-down-how-bcbs-massachusetts-predicts-churn-empowers-brokers-and-wins-more-business","published_at":"2026-05-18T10:00:00+00:00","page_url":"https://stenobird.com/podcast/becker-s-healthcare-podcast-484089/healthcare-upside-down-how-bcbs-massachusetts-predicts-churn-empowers-brokers-and-wins-more-business","show_page_url":"https://stenobird.com/podcast/becker-s-healthcare-podcast-484089","url":"https://podcast.show/beckershealthcarepodcast/beckershealthcarepodcast/153885757/healthcare-upside-down-how-bcbs-massachusetts-predicts-churn-empowers-brokers-and-wins-more-business/","audio_url":"https://media.blubrry.com/beckershealthcarepodcast/ins.blubrry.com/beckershealthcarepodcast/BKR_HC_ECG_Moorehead-Pierce_P_5-18-26_RD2.mp3","summary":"In this episode, Steve Moorehead, Vice President of Product, Strategic Planning and Performance Management at Blue Cross Blue Shield of Massachusett, and Marc Pierce, Principal at ECG Management Consultants, discuss why client retention has become a growing challenge for health plans and how organizations can use data-driven insights to identify risk earlier. This episode is sponsored by ECG Management Consultants .","meta_description":"In this episode, Steve Moorehead, Vice President of Product, Strategic Planning and Performance Management at Blue Cross Blue Shield of Massachusett, and…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1282,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/becker-s-healthcare-podcast-484089/episodes/healthcare-upside-down-how-bcbs-massachusetts-predicts-churn-empowers-brokers-and-wins-more-business/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/becker-s-healthcare-podcast-484089/healthcare-upside-down-how-bcbs-massachusetts-predicts-churn-empowers-brokers-and-wins-more-business.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}