{"podcast":{"title":"AV/IT Amplifier","slug":"av-it-amplifier-6369183","podcast_index_feed_id":6369183,"rss_url":"https://www.spreaker.com/show/5852785/episodes/feed","website_url":"https://www.spreaker.com/podcast/av-it-amplifier--5852785","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/5aef038415b10e89f1ad3f15195eaf45.jpg","author":"Ryan Gray","episode_count":139,"summary":"Higher education institutions rely on audio-visual (AV) and information technology (IT) solutions as a key backbone for modern teaching and learning. The AV/IT industry plays a critical role in providing these solutions, and it is important to highlight the latest trends, innovations, and perspectives in this sector. The podcast “The AV/IT Amplifier” aims to fill this gap by featuring interviews with people from Higher Education Institutions and the AV/IT Industry who have an idea, concept, perspective, event or product that would be helpful or interesting to the target audience of higher education technology managers. The host of the podcast is Ryan Gray, Assistant Director of IT at Yavapai College. “The AV/IT Amplifier” podcast will have a bi-monthly schedule with two recordings per month, each being split in half to provide for weekly episodes. Each episode will be targeted for 30 minutes to be about the length of an average commute. The first half of each recording will focus on the primary topic for that guest, while the second half will be a profile of the person. The podcast will not only focus on technical topics but also on non-technical ones such as effective people mana…","last_synced_at":"2026-06-04T06:21:32.404147+00:00","page_url":"https://stenobird.com/podcast/av-it-amplifier-6369183"},"episode":{"title":"120: Trying to Figure Out How to Control That Chaos with Dustin Myers","slug":"120-trying-to-figure-out-how-to-control-that-chaos-with-dustin-myers","published_at":"2025-09-10T17:51:45+00:00","page_url":"https://stenobird.com/podcast/av-it-amplifier-6369183/120-trying-to-figure-out-how-to-control-that-chaos-with-dustin-myers","show_page_url":"https://stenobird.com/podcast/av-it-amplifier-6369183","url":"https://www.spreaker.com/episode/120-trying-to-figure-out-how-to-control-that-chaos-with-dustin-myers--67706071","audio_url":"https://api.spreaker.com/download/episode/67706071/episode_120.mp3","summary":"Dustin Myers—Manager of Technology Support at John A. Logan College and HETMA’s two-year at-large board member—joins Ryan to talk about running lean teams that still deliver big results. He breaks down how a 10–11 person IT org moved from rigid silos to a customer-focused, cross-trained culture, and why communication is the real glue when you’re juggling desktop support, classrooms, theaters, events, construction, and the help desk. Dustin shares how a leadership reset and a college-wide realignment opened the door to standardization, shared language across subteams, and the freedom to “let it fail forward” without losing trust. They also dig into the road ahead: cloud-first AV (fewer boxes, more SaaS), AI beyond today’s ML-lite features, and fully immersive learning—from nursing sims to criminal-justice scenario rooms—that adapts in real time to student behavior. The throughline is practical: test small, iterate fast, borrow what works from peers, and publish the lessons back to the community so the next campus can move quicker than the last. Topics Discussed Wearing all the hats: desktop/classroom/event/theater/help-desk under one roof. Cross-training + shared vocabulary to break down silos. From “not my job” to customer-focused operations after a reorg. “Let it fail forward” vs. fear of failure in higher ed IT. Managing chaos: standards, SLAs, and incremental rollouts. Learning from peers to accelerate standardization (and avoid dead ends). Cloud and SaaS as the AV future (and what it breaks/what it unlocks). AI beyond “auto-frame”: adaptive, body-language-aware simulations. Community college advantage: speed, access, and “punching above weight.” Construction meetings, validation by example, and stakeholder buy-in. Connect with Dustin: Email – Dustin.Myers@jalc.edu…","meta_description":"Dustin Myers—Manager of Technology Support at John A. Logan College and HETMA’s two-year at-large board member—joins Ryan to talk about running lean teams…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1818,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/av-it-amplifier-6369183/episodes/120-trying-to-figure-out-how-to-control-that-chaos-with-dustin-myers/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/av-it-amplifier-6369183/120-trying-to-figure-out-how-to-control-that-chaos-with-dustin-myers.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}