{"podcast":{"title":"Austin Tech Connect: The Podcast For The Austin Technology Ecosystem, Business Leaders, and Tech Entrepreneurs!","slug":"austin-tech-connect","podcast_index_feed_id":5893386,"rss_url":"https://feeds.libsyn.com/445386/rss","website_url":"https://www.austintechnologycouncil.org","image_url":"https://static.libsyn.com/p/assets/5/7/1/3/571305043495b7a2a04421dee9605cbd/Austin_Tech_Cover.png","author":"Austin Technology Council","episode_count":146,"summary":"Austin Tech Connect is the go to podcast for all things Technology in the Austin, Texas region. The show is hosted by the CEO of Austin Technology Council, Thom Singer. For over two years this show has highlighted local tech leaders who make a difference in the Austin tech ecosystem. Each week Thom sits down with leaders in technology & business from the greater Austin area to explore success stories, business advice, and visions for the future of Austin Tech. The Austin Technology Council has been bringing people together and serving the local tech ecosystem for over 32 years. If you are looking for the \"Whose Who\" of the Austin Technology Community, you need to be listening to the Austin Tech Connect Podcast. The Austin Tech Community is vibrant ecosystem of companies, non-profits, universities, and government agencies that are committed to keeping Austin as a leading technology center. Over the past three decades the city of Austin, Texas has transformed from a college town that is the State Capital, into a fast growing tech center. Homegrown startups grow into international leaders, and many other companies have opened offices in Austin or moved their headquarters. The future…","last_synced_at":null,"page_url":"https://stenobird.com/podcast/austin-tech-connect"},"episode":{"title":"Customer Experience with Eric Sims","slug":"customer-experience-with-eric-sims","published_at":"2024-02-20T08:00:00+00:00","page_url":"https://stenobird.com/podcast/austin-tech-connect/customer-experience-with-eric-sims","show_page_url":"https://stenobird.com/podcast/austin-tech-connect","url":"https://a7b1cb29-8eb2-4801-9ccb-e0eb899497ab.libsyn.com/customer-experience-with-eric-sims","audio_url":"https://traffic.libsyn.com/secure/a7b1cb29-8eb2-4801-9ccb-e0eb899497ab/ep_63_ATC.mp3?dest-id=3729132","summary":"In this episode Thom Singer talks to Eric Sims from Leading Edge Connections - LEC. Eric recently moved his company from Florida to Austin and is working hard to get connected in the Austin tech community. Eric builds customer service and support models for brands all over the world. In this episode they chat about how he and his family wanted a fresh place, and how Austin offers the best for personal and professional opportunities. About Eric Sims Meet Eric Sims, affectionately known as \"The CX Cowboy.\" With a quarter century of trailblazing through the wild frontiers of CX design and execution, Eric's not just your average rodeo rider. He's the one you call when you need to wrangle unruly customer experiences into tip-top shape, ensuring every customer's journey is smoother than a sunset. From the bustling streets of start-up towns to those sprawling corporate ranches, Eric's lassoed wisdom from a myriad of industries like Technology/SaaS, Retail/e-commerce, financial institutions, legal firms, the service industry, and more. There ain't a CX challenge he hasn't faced, nor a business industry frontier he hasn't roamed. At the heart of Eric's approach are the three T's: Talent, Techniques, and Technology. Like a true cowboy relying on his trusty steed, a well-worn hat, and the guiding stars, Eric knows that the right mix of skilled folks, proven strategies, and cutting-edge tools are what make the difference between a thriving business and a ghost town. About LEC – Leading Edge Connections LEC is a cutting-edge virtual outsourced contact center that has established itself as the number one onshore player in the industry. As a fully remote organization and fully US based model, LEC leverages the latest technology and innovative strategies to deliver exceptional custome…","meta_description":"In this episode Thom Singer talks to Eric Sims from Leading Edge Connections - LEC. Eric recently moved his company from Florida to Austin and is working…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1744,"processing_state":"failed","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/austin-tech-connect/episodes/customer-experience-with-eric-sims/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/austin-tech-connect/customer-experience-with-eric-sims.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}