{"podcast":{"title":"Art & Science of Complex Sales","slug":"art-science-of-complex-sales-6734980","podcast_index_feed_id":6734980,"rss_url":"https://anchor.fm/s/10348ff54/podcast/rss","website_url":"https://www.membrain.com/","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/43400829/43400829-1747048782753-29ae4bed9c57c.jpg","author":"Membrain","episode_count":146,"summary":"Join us on the Art & Science of Complex Sales podcast by Membrain where we invite experts from the industry to discuss about different topics in the world of complex sales.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/art-science-of-complex-sales-6734980"},"episode":{"title":"The Three Incorrects │Steve Reid","slug":"the-three-incorrects-steve-reid","published_at":"2025-10-17T10:13:35+00:00","page_url":"https://stenobird.com/podcast/art-science-of-complex-sales-6734980/the-three-incorrects-steve-reid","show_page_url":"https://stenobird.com/podcast/art-science-of-complex-sales-6734980","url":"https://podcasters.spotify.com/pod/show/membrainpodcast/episodes/The-Three-Incorrects-Steve-Reid-e39lh1l","audio_url":"https://anchor.fm/s/10348ff54/podcast/play/109806069/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-9-17%2F409436792-44100-2-c88461fd7dcac.mp3","summary":"In this episode of The Art and Science of Complex Sales , Paul Fuller is joined by Steve Reid , CEO and founder of Venatas . With over three decades of experience in marketing, sales, and revenue leadership, Steve brings deep experience in helping venture-backed and scaling companies build buyer-led, high-performing sales organizations. Together, they explore why so many go-to-market teams underperform and what it really takes to fix it. The Three “Incorrects” Holding Sales Teams Back (10:32) Steve identifies three root causes of underperformance: Incorrectly assessing the team : Companies overestimate their reps’ true selling competencies and set unrealistic targets. Incorrect selling process : Most processes are built around what sellers want to do, not how buyers actually make decisions. Incorrect training : 80% of training is product-focused, leaving reps unable to conduct strong discovery or build business cases that win internal buy-in. By addressing these “incorrects,” organizations can finally achieve sustainable, predictable growth. Designing for a Buyer-Led Journey (20:41) Modern buyers want autonomy. They will engage with salespeople only when those sellers help them make confident decisions. Steve explains how sales teams can shift from CRM-driven checklists to buyer-focused conversations, helping customers connect product value to strategic business outcomes and navigate internal consensus. Buying Isn’t Linear, and Your Pipeline Shouldn’t Pretend It Is (29:07) Buyers don’t move from stage one to stage five during their buying journey. Instead, they loop, pause, and revisit decisions. Steve argues that the most effective sellers embrace this nonlinearity, using trust, credibility, and strategic influence to guide the process rather than forcing buyers into…","meta_description":"In this episode of The Art and Science of Complex Sales , Paul Fuller is joined by Steve Reid , CEO and founder of Venatas . With over three decades of ex…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3043,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/art-science-of-complex-sales-6734980/episodes/the-three-incorrects-steve-reid/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/art-science-of-complex-sales-6734980/the-three-incorrects-steve-reid.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}