{"podcast":{"title":"Art & Science of Complex Sales","slug":"art-science-of-complex-sales-6734980","podcast_index_feed_id":6734980,"rss_url":"https://anchor.fm/s/10348ff54/podcast/rss","website_url":"https://www.membrain.com/","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/43400829/43400829-1747048782753-29ae4bed9c57c.jpg","author":"Membrain","episode_count":146,"summary":"Join us on the Art & Science of Complex Sales podcast by Membrain where we invite experts from the industry to discuss about different topics in the world of complex sales.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/art-science-of-complex-sales-6734980"},"episode":{"title":"The Hidden Yes │ Matt Sucha","slug":"the-hidden-yes-matt-sucha","published_at":"2026-04-03T07:00:00+00:00","page_url":"https://stenobird.com/podcast/art-science-of-complex-sales-6734980/the-hidden-yes-matt-sucha","show_page_url":"https://stenobird.com/podcast/art-science-of-complex-sales-6734980","url":"https://podcasters.spotify.com/pod/show/membrainpodcast/episodes/The-Hidden-Yes--Matt-Sucha-e3hapds","audio_url":"https://anchor.fm/s/10348ff54/podcast/play/117842812/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-3-2%2F421258882-44100-2-a273669e7b36.mp3","summary":"In this episode, Matt Sucha joins Paul Fuller to explore how consumer psychology shapes decision-making and why so many sales conversations stall before customers ever say yes.Together, they discuss why motivation is often not the real issue, how uncertainty blocks action, and what salespeople can do to reduce resistance and guide customers more effectively. In this episode, you’ll learn: Why hesitation is often caused by barriers, not lack of interest How uncertainty becomes the biggest killer of sales and conversions What psychological reactance is and how it shows up in buying decisions How to expand a customer’s zone of acceptance step by step Why reducing perceived effort can make action feel easier Tune in to learn how to uncover the hidden yes and make sales conversations more effective. Learn more about Matt's book at https://thehiddenyes.com/ https://thehiddenyes.com/","meta_description":"In this episode, Matt Sucha joins Paul Fuller to explore how consumer psychology shapes decision-making and why so many sales conversations stall before c…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2891,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/art-science-of-complex-sales-6734980/episodes/the-hidden-yes-matt-sucha/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/art-science-of-complex-sales-6734980/the-hidden-yes-matt-sucha.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}