{"podcast":{"title":"Allied Health Business Brilliance","slug":"allied-health-business-brilliance-899066","podcast_index_feed_id":899066,"rss_url":"https://feeds.captivate.fm/alliedhealthbusinessbrilliance/","website_url":"https://www.nacre.com.au/podcast/","image_url":"https://artwork.captivate.fm/3572dcf0-ad9e-4c0d-b324-6488f7b78a4a/9RhyQy237E3r3UBew2hIudqJ.jpg","author":"Cathy Love","episode_count":448,"summary":"The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures, and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. All episodes are chatty, honest, and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.","last_synced_at":"2026-06-28T20:17:23.299940+00:00","page_url":"https://stenobird.com/podcast/allied-health-business-brilliance-899066"},"episode":{"title":"AI Reception and Smarter Client Flow in Allied Health","slug":"ai-reception-and-smarter-client-flow-in-allied-health","published_at":"2026-05-24T20:00:00+00:00","page_url":"https://stenobird.com/podcast/allied-health-business-brilliance-899066/ai-reception-and-smarter-client-flow-in-allied-health","show_page_url":"https://stenobird.com/podcast/allied-health-business-brilliance-899066","url":"https://www.nacre.com.au/podcast/","audio_url":"https://episodes.captivate.fm/episode/3cd8c32d-b515-4c06-825a-e183be153d10.mp3","summary":"In this episode of Allied Health Business Brilliance, Layland Webb speaks with Chris Baxter from Aeva about how AI reception technology is starting to reshape the way Allied Health businesses manage phone calls, bookings, cancellations and client communication. Chris explains how Aeva works as an AI receptionist for clinics, helping reduce missed calls, support after-hours enquiries, manage bookings and reschedules, and reconnect with clients who have not booked follow-up appointments. The conversation also covers practice management software integration, data privacy, client experience, outbound calls, and where AI may support busy Allied Health teams without adding more pressure to admin staff. Topics covered on AI reception, client flow and Allied Health business operations: AI reception and smarter call handling – Chris explains how Aeva helps Allied Health businesses respond to missed calls, after-hours enquiries, cancellations and booking changes, while integrating with other practice management systems to keep client flow moving. Privacy, compliance and client trust – Chris outlines how call data, recordings and client information are managed, including Australian data storage, privacy principles, and limiting access to necessary information only. Client reactivation and future use cases – The conversation looks at outbound AI calls, including rebooking inactive clients, supporting practitioner sick-day rescheduling, and responding quickly to new enquiries from marketing campaigns. Resources Mentioned Visit Aeva here Enjoy a 20% discount on your first month of an Aeva subscription with the code: AHBBPODCAST P.S. If this episode is hitting on pain points you’re facing, let’s chat. We can support you. Book a 20-minute complimentary call with us, and let’s talk abo…","meta_description":"In this episode of Allied Health Business Brilliance, Layland Webb speaks with Chris Baxter from Aeva about how AI reception technology is starting to res…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2160,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/allied-health-business-brilliance-899066/episodes/ai-reception-and-smarter-client-flow-in-allied-health/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/allied-health-business-brilliance-899066/ai-reception-and-smarter-client-flow-in-allied-health.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}