{"podcast":{"title":"AI Today Podcast","slug":"ai-today-podcast-328222","podcast_index_feed_id":328222,"rss_url":"https://rss.buzzsprout.com/2502664.rss","website_url":"https://www.cognilytica.com/","image_url":"https://storage.buzzsprout.com/p9wdc4mrd2tb35ttdvn9rz9flu97?.jpg","author":"AI & Data Today","episode_count":540,"summary":"The top podcast for those wanting no-hype, practical, real-world insight into what enterprises, public sector agencies, thought leaders, leading technology companies, pundits, and experts are doing with AI today.","last_synced_at":"2026-09-16T12:20:06.124700+00:00","page_url":"https://stenobird.com/podcast/ai-today-podcast-328222"},"episode":{"title":"Chris Caldwell on the Power—and Limits—of AI","slug":"chris-caldwell-on-the-power-and-limits-of-ai","published_at":"2025-11-05T05:00:00+00:00","page_url":"https://stenobird.com/podcast/ai-today-podcast-328222/chris-caldwell-on-the-power-and-limits-of-ai","show_page_url":"https://stenobird.com/podcast/ai-today-podcast-328222","url":"https://www.buzzsprout.com/2502664/episodes/18126820-chris-caldwell-on-the-power-and-limits-of-ai.mp3","audio_url":"https://www.buzzsprout.com/2502664/episodes/18126820-chris-caldwell-on-the-power-and-limits-of-ai.mp3","summary":"In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...","meta_description":"In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across custo…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1769,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/ai-today-podcast-328222/episodes/chris-caldwell-on-the-power-and-limits-of-ai/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/ai-today-podcast-328222/chris-caldwell-on-the-power-and-limits-of-ai.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}