{"podcast":{"title":"21 Hats Podcast","slug":"21-hats-podcast-502638","podcast_index_feed_id":502638,"rss_url":"https://www.spreaker.com/show/4439758/episodes/feed","website_url":"https://www.spreaker.com/show/21-hats-podcast","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/27e8ec21209a6c9a99a0f0963132b13e.jpg","author":"21 Hats","episode_count":568,"summary":"The 21 Hats Podcast presents an authentic weekly conversation with small business owners who are remarkably willing to share what’s working for them and what isn’t. Unlike many business podcasts, which tend to talk to highly successful entrepreneurs whose struggles are in the past, the 21 Hats Podcast features a rotating cast of business owners who are still very much in the trenches fighting the good fight. Every week, our regulars gather to talk about the kinds of important issues many owners won’t even discuss behind closed doors: whether their businesses are as profitable as they should be, whether they are willing to give up some control to an investor in order to grow faster, why they had to lay off employees, how they wound up with way too much inventory, why they don’t have a succession plan, and even why they are concerned about their own mental health. Visit 21hats.com to hear all of our podcast episodes, read episode transcripts, and learn more. The show is produced by Jess Thoubboron, founder of Blank Word.","last_synced_at":"2026-09-18T20:17:08.095147+00:00","page_url":"https://stenobird.com/podcast/21-hats-podcast-502638"},"episode":{"title":"When Employee Violence Walks Through Your Door","slug":"when-employee-violence-walks-through-your-door","published_at":"2026-05-19T09:00:19+00:00","page_url":"https://stenobird.com/podcast/21-hats-podcast-502638/when-employee-violence-walks-through-your-door","show_page_url":"https://stenobird.com/podcast/21-hats-podcast-502638","url":"https://21hats.com/when-employee-violence-walks-through-your-door/","audio_url":"https://api.spreaker.com/download/episode/72060623/21_hats_episode_294_stereo.mp3","summary":"Michelle Wyatt has replayed the events in her mind countless times, looking for warning signs she might have missed. But even now, she can’t find any. Both employees had passed background checks and drug tests. Both were considered trusted, valued members of the team. And yet, within a span of months, two violent incidents involving employees left Michelle and her company reeling. In this week’s conversation, Michelle joins Jay Goltz, who has dealt with employee violence in his own business, and special guest Sandy Kapell, who’s made a career leading human resources, to wrestle with a question that haunts a lot of business owners: How much responsibility can you reasonably bear for the actions of your employees? The discussion goes beyond hiring practices and background checks. Michelle talks candidly about the grief her team experienced, the guilt of wondering whether she should have seen something sooner, the relief that the violence didn’t occur aboard her riverboat cruise ship, and the unsettling realization that no amount of experience truly prepares you for something like this. “Please stop torturing yourself,” Jay tells Michelle. “From what you've said, there's just nothing you could have done about this. It's part of business, unfortunately.”","meta_description":"Michelle Wyatt has replayed the events in her mind countless times, looking for warning signs she might have missed. But even now, she can’t find any. Bot…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2953,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/21-hats-podcast-502638/episodes/when-employee-violence-walks-through-your-door/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/21-hats-podcast-502638/when-employee-violence-walks-through-your-door.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}