# Gordon Miller- State of the Industry 2026

Page: https://stenobird.com/podcast/your-day-off-hairdustry-a-podcast-about-the-hair-industry-227675/gordon-miller-state-of-the-industry-2026
Text version: https://stenobird.com/podcast/your-day-off-hairdustry-a-podcast-about-the-hair-industry-227675/gordon-miller-state-of-the-industry-2026.md
Podcast: [Your Day Off @Hairdustry; A Podcast about the Hair Industry!](https://stenobird.com/podcast/your-day-off-hairdustry-a-podcast-about-the-hair-industry-227675)
Published: 2026-02-16T12:45:00+00:00
Episode link: https://podcasters.spotify.com/pod/show/hairdustry/episodes/Gordon-Miller--State-of-the-Industry-2026-e3f4mch
Audio file: https://traffic.megaphone.fm/APO6670375089.mp3
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JSON: https://stenobird.com/v1/public/podcasts/your-day-off-hairdustry-a-podcast-about-the-hair-industry-227675/episodes/gordon-miller-state-of-the-industry-2026
Duration seconds: 4082

## Resource

Season 9, Episode 1: State of the Industry w/ Gordon Miller In this annual “State of the Industry” conversation, Corey and Katie sit down with Gordon Miller to unpack what actually happened in 2025 and what salon pros should pay attention to moving into 2026. We’re kicking off Season 9 with perspective, data, and real talk — not clickbait. Gordon, now the new General Manager of Intercoiffure , brings decades of industry insight to break down what’s actually happening behind the headlines. According to aggregated industry data (KIM Report pulling from thousands of POS and booking systems): Overall revenue was roughly flat Guest counts are down Frequency of visit is declining Retail dipped, especially in smaller businesses and suites Larger team-based salons (20+ providers) are seeing growth again Price increases helped stabilize revenue — but without them, many businesses were slightly down. Emotionally? The industry feels uncertain and reactive — mirroring the larger world. From “don’t prebook” to “retail is dead,” viral advice is spreading fast — even when it applies to only a small percentage of stylists. The reality: Most stylists are not booked out months in advance. Smart prebooking and retention systems still work. Social media today is marketing-driven, not community-driven — and that shifts what voices get amplified. Retail didn’t collapse — but it’s soft. Historically, retail accounts for about 5% of salon revenue (7% at its peak). The larger issue? The industry never consistently built strong retail systems. The act of recommending matters — even if the client doesn’t purchase from you. It builds trust, retention, and authority. For suite owners especially, inventory strategy and cash flow management are critical. Suites surged during COVID but growth is leve…

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