# 1512: They let $3 stand in the way of earning my business! And we can ALL learn from this!

Page: https://stenobird.com/podcast/wantrepreneur-to-entrepreneur-start-and-grow-your-own-business-6842515/1512-they-let-3-stand-in-the-way-of-earning-my-business-and-we-can-all-learn-from-this
Text version: https://stenobird.com/podcast/wantrepreneur-to-entrepreneur-start-and-grow-your-own-business-6842515/1512-they-let-3-stand-in-the-way-of-earning-my-business-and-we-can-all-learn-from-this.md
Podcast: [Wantrepreneur to Entrepreneur | Start and Grow Your Own Business](https://stenobird.com/podcast/wantrepreneur-to-entrepreneur-start-and-grow-your-own-business-6842515)
Published: 2026-07-13T02:00:00+00:00
Episode link: https://www.buzzsprout.com/2333485/episodes/19484437-1512-they-let-3-stand-in-the-way-of-earning-my-business-and-we-can-all-learn-from-this.mp3
Audio file: https://www.buzzsprout.com/2333485/episodes/19484437-1512-they-let-3-stand-in-the-way-of-earning-my-business-and-we-can-all-learn-from-this.mp3
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Duration seconds: 737

## Resource

Ever lost a customer over something that seemed insignificant? In this Solo Sunday episode, Brian shares a recent, frustrating customer experience at a local UPS Store that holds a powerful lesson for every entrepreneur. It’s a story about a single piece of paper, a $3 charge, and a moment that cost a business a loyal, high-value customer for life. Brian breaks down the psychology behind the interaction and reveals the one simple thing the employee could have done to turn a negative experienc...

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