# Poor Customer Service?

Page: https://stenobird.com/podcast/wake-up-to-money-534691/poor-customer-service
Text version: https://stenobird.com/podcast/wake-up-to-money-534691/poor-customer-service.md
Podcast: [Wake Up to Money](https://stenobird.com/podcast/wake-up-to-money-534691)
Published: 2026-07-09T05:21:00+00:00
Episode link: http://www.bbc.co.uk/programmes/m002ym3y
Audio file: http://open.live.bbc.co.uk/mediaselector/6/redir/version/2.0/mediaset/audio-nondrm-download-rss/proto/http/vpid/p0nxq1d1.mp3
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JSON: https://stenobird.com/v1/public/podcasts/wake-up-to-money-534691/episodes/poor-customer-service
Duration seconds: 3052

## Resource

Following the £28-million-pound fine given by Ofcom to Virgin Media for poor customer service, we ask Wake Up to Money listeners to share their experiences with bad customer service. As Donald Trump says that the US will "hit them harder" in more tit-for-tat with Iran, Sean Farrington speaks to an expert monitoring events in the region. And to mark the 25th anniversary of the first airing of the workplace comedy The Office, two actors from the series join us to talk about why it rang so true with so many white-collar workers.

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## Transcript

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