# Missed Charges: Who Pays When the Clinic Gets It Wrong?

Page: https://stenobird.com/podcast/veterinary-viewfinder-podcast-521600/missed-charges-who-pays-when-the-clinic-gets-it-wrong
Text version: https://stenobird.com/podcast/veterinary-viewfinder-podcast-521600/missed-charges-who-pays-when-the-clinic-gets-it-wrong.md
Podcast: [Veterinary Viewfinder Podcast](https://stenobird.com/podcast/veterinary-viewfinder-podcast-521600)
Published: 2026-05-06T08:00:03+00:00
Episode link: http://cast.rocks/hosting/6490/Veterinary-Viewfinder-492-Missed-Charges-in-Veterinary-Practice-Who-Pays.mp3
Audio file: http://cast.rocks/hosting/6490/Veterinary-Viewfinder-492-Missed-Charges-in-Veterinary-Practice-Who-Pays.mp3
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JSON: https://stenobird.com/v1/public/podcasts/veterinary-viewfinder-podcast-521600/episodes/missed-charges-who-pays-when-the-clinic-gets-it-wrong
Duration seconds: 1706

## Resource

Missed charges happen in every veterinary practice, but what happens next says a lot about clinic culture. In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take on the uncomfortable reality of billing mistakes: forgotten charges, wrong invoice items, inventory mix-ups, and the dreaded follow-up call to a client. They discuss why missed charges often turn into blame, especially for technicians, CSRs, and support staff, and how clinics can handle these mistakes without creating fear or finger-pointing. Beckie emphasizes the role of psychological safety, while Ernie shares how written policies, clear thresholds, and manager-led client communication helped his teams manage billing errors more fairly. The episode offers practical takeaways for owners, managers, veterinarians, techs, and front-desk teams: make charges easier to enter correctly, define when the clinic absorbs small errors, decide who contacts the client, and stop treating normal human mistakes like personal failures. #VeterinaryMedicine #VetTechLife #VeterinaryPracticeManagement #VetMedLeadership #VeterinaryViewfinder

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## Transcript

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