# Utility Safety Podcast - Deep Dive - Using Safety to Drive Operational Excellence - Written By Doug Hill, CUSP

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Podcast: [Utility Safety Podcast by Incident Prevention Magazine](https://stenobird.com/podcast/utility-safety-podcast-by-incident-prevention-magazine-3553918)
Published: 2026-02-17T16:02:22+00:00
Episode link: https://utilitysafety.podbean.com/e/utility-safety-podcast-deep-dive-using-safety-to-drive-operational-excellence-doug-hill-cusp/
Audio file: https://mcdn.podbean.com/mf/web/d4q92hudr36z38s4/Utility_Safety_Podcast_-_Deep_Dive_-_Using_Safety_to_Drive_Operational_Excellence_-_Doug_Hill_CUSP6zs3j.mp3
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Duration seconds: 1153

## Resource

”Built In, Not Bolted On” explores the critical integration of safety into the core of organizational operations rather than treating it as a secondary, compliance-based add-on. Author Doug Hill argues that when safety is established as a fundamental organizational value—rather than just a priority—it naturally drives improvements in quality, productivity, and overall operational excellence. By utilizing Human and Organizational Performance (HOP) principles, the article highlights how a ”safety-first” culture motivates employees to follow standards even when unobserved, ultimately reducing rework and fostering a more efficient workforce. Read the article by Doug Hill, CUSP - Built In, Not Bolted On: Using Safety to Drive Operational Excellence Key Takeaways Safety as a Value, Not a Priority: Priorities can shift depending on the day’s demands, but values remain constant. When safety is a value, employees adhere to standards because they see the inherent worth in them. The Interconnectivity of Success: Safety, quality, and productivity are not silos. A safe process is often a high-quality process that leads to productive outcomes. Human and Organizational Performance (HOP): Systems should be designed so that processes are easy to follow and make sense to the people actually doing the work. The Power of ”Why”: Employees are more likely to follow protocols (like wearing PPE) when they understand the personal stakes (family, health, well-being) rather than just trying to avoid a reprimand. Learning from Success: Organizations should focus on learning from what goes right just as much as they learn from failures to identify opportunities for continuous improvement. 3 Questions and Answers Q1: What is the main difference between safety being a ”priority” versus a ”value”? A1…

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