# Safety by Design - Human and Organizational Performance with Pam Tompkins CSP, CUSP

Page: https://stenobird.com/podcast/utility-safety-podcast-by-incident-prevention-magazine-3553918/safety-by-design-human-and-organizational-performance-with-pam-tompkins-csp-cusp
Text version: https://stenobird.com/podcast/utility-safety-podcast-by-incident-prevention-magazine-3553918/safety-by-design-human-and-organizational-performance-with-pam-tompkins-csp-cusp.md
Podcast: [Utility Safety Podcast by Incident Prevention Magazine](https://stenobird.com/podcast/utility-safety-podcast-by-incident-prevention-magazine-3553918)
Published: 2025-12-01T08:10:00+00:00
Episode link: https://utilitysafety.podbean.com/e/safety-by-design-human-and-organizational-performance-with-pam-tompkins-csp-cusp/
Audio file: https://mcdn.podbean.com/mf/web/49x7s9nrst4u9af2/Safety_by_Design_-_Human_and_Organizational_Performance_with_Pam_Tompkins_CSP_CUSP_01bdafu.mp3
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Duration seconds: 2815

## Resource

Read the article - https://incident-prevention.com/blog/safety-by-design-human-and-organizational-performance/ In this installment of the Safety by Design podcast series, host Nick sits down with Pam Tompkins, President and CEO of SET Solutions, to explore the transformative philosophy of Human and Organizational Performance (HOP). Based on her latest article in Incident Prevention magazine, Pam breaks down why traditional, compliance-based safety programs often fall short in high-risk utility environments. Listeners will discover how shifting from a ”blame culture” to a ”learning culture” can drastically improve safety outcomes. Pam details the five core principles of HOP, offering actionable advice on how to identify predictable ”error traps,” why context matters in human decision-making, and how leadership’s response to failure defines an organization’s future. Whether you are a frontline leader or a safety executive, this episode provides the blueprint for building a resilient system that protects employees even when mistakes happen. Keywords: Safety by Design, Human and Organizational Performance, HOP Principles, Utility Safety, Safety Culture, Pam Tompkins, Incident Prevention, Error Traps, Operational Learning. Key Takeaways The ”Blame” Trap vs. System Design: Traditional safety often assumes employees should be perfect 100% of the time. HOP accepts that people will make mistakes and focuses on fixing the systems (procedures, equipment, pressures) that support them, rather than trying to ”fix” the people. The 5 Principles of HOP: The episode outlines five foundational principles: People will make mistakes. Error-likely situations are predictable. All human actions are influenced by context. Operational upsets can be avoided. How we respond to failure matters. Id…

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## Transcript

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