# Uncapped #42 | Bret Taylor from Sierra

Page: https://stenobird.com/podcast/uncapped-with-jack-altman-7251833/uncapped-42-bret-taylor-from-sierra
Text version: https://stenobird.com/podcast/uncapped-with-jack-altman-7251833/uncapped-42-bret-taylor-from-sierra.md
Podcast: [Uncapped with Jack Altman](https://stenobird.com/podcast/uncapped-with-jack-altman-7251833)
Published: 2026-02-19T10:00:00+00:00
Episode link: https://traffic.megaphone.fm/PDP7268775160.mp3
Audio file: https://traffic.megaphone.fm/PDP7268775160.mp3
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JSON: https://stenobird.com/v1/public/podcasts/uncapped-with-jack-altman-7251833/episodes/uncapped-42-bret-taylor-from-sierra
Duration seconds: 3637

## Resource

Bret Taylor is the founder and CEO of Sierra, an AI agent company transforming customer service. Bret’s legendary career includes being CTO of Meta, co-CEO of Salesforce, chairman of the board at OpenAI, co-creating both Google Maps and the Like button, and founding three companies. We unpacked the so-called “SaaS-pocalypse” and what AI agents mean for the future of enterprise software. We talked through the shift from systems of record to autonomous agents, outcome-based pricing, platform transitions, Codex and the transformation of software engineering, and who is structurally positioned to win in the next era of AI. --- Timestamps: (0:00) Intro (0:20) The SaaS-pocalypse and systems of record (12:34) Sierra's competitive landscape (17:05) Outcomes-based pricing (24:22) The rapid evolution of AI support technology (28:21) Young founders vs. experienced founders (34:12) Beyond support: The full customer lifecycle (38:47) Codex and the future of software engineering (51:49) OpenAI and advertising (54:59) How to run a board --- Links: https://x.com/btaylor https://x.com/jaltma https://uncappedpod.com/ --- Email: friends@uncappedpod.com

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## Transcript

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