# What’s the Future of Vertical SaaS in an AGI World? Jamie Cuffe, CEO of Pace

Page: https://stenobird.com/podcast/training-data/what-s-the-future-of-vertical-saas-in-an-agi-world-jamie-cuffe-ceo-of-pace
Text version: https://stenobird.com/podcast/training-data/what-s-the-future-of-vertical-saas-in-an-agi-world-jamie-cuffe-ceo-of-pace.md
Podcast: [Training Data](https://stenobird.com/podcast/training-data)
Published: 2026-02-03T10:00:00+00:00
Episode link: https://pscrb.fm/rss/p/traffic.megaphone.fm/CPUAI8570430815.mp3
Audio file: https://pscrb.fm/rss/p/traffic.megaphone.fm/CPUAI8570430815.mp3
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Duration seconds: 3115

## Resource

Jamie Cuffe is solving one of AI's hardest problems: getting conservative, regulated industries to trust autonomous agents with mission-critical work. At Pace, he's building AI that replaces traditional BPOs in insurance, handling everything from email triage to claims processing with 50-75% cost savings. Drawing on his experience at Retool, Jamie emphasizes the importance of "closing the distance" with customers through forward-deployed engineering and being "the rock" that clients can rely on. He shares how focusing on top-tier insurance carriers and maintaining exceptionally high standards is enabling Pace to capture a meaningful share of the $400 billion BPO market while building a durable business model - at AI-native velocity. Hosted by Lauren Reeder and Pat Grady, Sequoia Capital

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## Transcript

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