# When Customer Success Fails: How to Build Customer-Centric Organizations With Pete Oelschlaeger

Page: https://stenobird.com/podcast/tools-for-tech-leaders-7024721/when-customer-success-fails-how-to-build-customer-centric-organizations-with-pete-oelschlaeger
Text version: https://stenobird.com/podcast/tools-for-tech-leaders-7024721/when-customer-success-fails-how-to-build-customer-centric-organizations-with-pete-oelschlaeger.md
Podcast: [Tools for Tech Leaders](https://stenobird.com/podcast/tools-for-tech-leaders-7024721)
Published: 2025-03-20T01:00:00+00:00
Episode link: https://946a962b-4b7a-4ee9-a6ed-53f386ec1df5.libsyn.com/when-customer-success-fails-how-to-build-customer-centric-organizations-with-pete-oelschlaeger
Audio file: https://traffic.libsyn.com/secure/946a962b-4b7a-4ee9-a6ed-53f386ec1df5/TTL-_Peter_Podcast_audio_FV-1.mp3?dest-id=4698167
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Duration seconds: 4170

## Resource

Your customer success strategy might be creating more problems than it solves. Customer success veteran Pete Oelschlaeger, who has led CS teams at Tanium, Contrast Security, and now Ambient AI, reveals why traditional organizational structures create dangerous blind spots where customer issues fall through the cracks. Learn how to identify when your organization is just talking about customer-centricity versus actually delivering it, build teams with professionals who have both the capability and motivation to solve problems across boundaries, and implement measurement frameworks that drive meaningful action before renewal conversations begin. A must-listen offering concrete solutions for executives who need their organizations to stop passing responsibility around and start delivering genuine customer outcomes.

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## Transcript

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