# 403: A client service representative movement is building…And here’s why you should pay attention

Page: https://stenobird.com/podcast/the-vet-blast-podcast-presented-by-dvm360-435217/403-a-client-service-representative-movement-is-building-and-here-s-why-you-should-pay-attention
Text version: https://stenobird.com/podcast/the-vet-blast-podcast-presented-by-dvm360-435217/403-a-client-service-representative-movement-is-building-and-here-s-why-you-should-pay-attention.md
Podcast: [The Vet Blast Podcast presented by dvm360](https://stenobird.com/podcast/the-vet-blast-podcast-presented-by-dvm360-435217)
Published: 2026-04-23T21:00:00+00:00
Episode link: https://audioboom.com/posts/8894679
Audio file: https://audioboom.com/posts/8894679.mp3?modified=1776965951&sid=5028100&source=rss
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Duration seconds: 1136

## Resource

Nominate your veterinary hero here today! Happy Client Service Representative Week! On this episode of The Vet Blast Podcast presented by dvm360, host Adam Christman, DVM, MBA, sits down with Jill Clark DVM, chief visionary officer at IGNITE and cofounder of The North American Association of Veterinary Receptionists, to explore how CSRs are evolving from “just receptionists” into revenue generators, client loyalty architects, and true patient advocates. Stay tuned at the end of the episode for a special offer from Clark and the team at IGNITE!

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## Transcript

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