# Nikola Mrksic on PolyAI, Super Bowl ads, and the future of voice AI

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Text version: https://stenobird.com/podcast/the-times-tech-podcast-487766/nikola-mrksic-on-polyai-super-bowl-ads-and-the-future-of-voice-ai.md
Podcast: [The Times Tech Podcast](https://stenobird.com/podcast/the-times-tech-podcast-487766)
Published: 2026-02-13T00:01:00+00:00
Episode link: https://shows.acast.com/dannyinthevalley/episodes/polyais-nikola-mrki-on-ai-voices-and-how-to-fix-the-jobs-cri
Audio file: https://sphinx.acast.com/p/acast/s/dannyinthevalley/e/698e0e39b0cb4fc2fdb91d81/media.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-times-tech-podcast-487766/episodes/nikola-mrksic-on-polyai-super-bowl-ads-and-the-future-of-voice-ai
Duration seconds: 2495

## Resource

Nikola Mrksic, CEO of Nvidia-backed London startup PolyAI, joins Danny and Katie to talk about AI voice assistants transforming customer service. He explains why voice AI is finally working, how PolyAI handles real-world calls and real-world accents, and what happens to jobs when bots can do the work of thousands. Plus, the ‘SaaSpocalypse’ – the $1 trillion sell-off that signals investors may finally believe AI is eating software. Image: PolyAI Hosted on Acast. See acast.com/privacy for more information.

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