# How SRE Teams Use Incident Metrics to Improve Response

Page: https://stenobird.com/podcast/the-site-reliability-podcast-with-fexingo-sre-uptime-and-production-engineering-7871923/how-sre-teams-use-incident-metrics-to-improve-response
Text version: https://stenobird.com/podcast/the-site-reliability-podcast-with-fexingo-sre-uptime-and-production-engineering-7871923/how-sre-teams-use-incident-metrics-to-improve-response.md
Podcast: [The Site Reliability Podcast with Fexingo: SRE, Uptime, and Production Engineering](https://stenobird.com/podcast/the-site-reliability-podcast-with-fexingo-sre-uptime-and-production-engineering-7871923)
Published: 2026-07-03T22:33:59+00:00
Episode link: https://audio.fexingo.com/business/the-site-reliability-podcast/episode-0089.mp3
Audio file: https://audio.fexingo.com/business/the-site-reliability-podcast/episode-0089.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-site-reliability-podcast-with-fexingo-sre-uptime-and-production-engineering-7871923/episodes/how-sre-teams-use-incident-metrics-to-improve-response
Duration seconds: 581

## Resource

In this episode of The Site Reliability Podcast, Lucas and Luna dive into the world of incident metrics — not just DORA or SLOs, but the specific numbers that help SRE teams get faster and better at incident response. They discuss mean time to acknowledge, mean time to resolve, and the controversial metric of mean time between failures, using real examples from a major cloud provider's 2023 outage. The hosts explore how tracking these metrics can reveal bottlenecks in incident response, improve runbooks, and even change team culture. They also touch on the delicate balance between using metrics for improvement versus using them for blame, and share tips for SRE teams just starting their metrics journey. Whether you're a seasoned SRE or just curious about reliability engineering, this episode offers concrete insights into measuring what matters in incident response. #SiteReliabilityEngineering #IncidentMetrics #MTTA #MTTR #MTBF #SRE #DevOps #IncidentResponse #ReliabilityEngineering #CloudComputing #Uptime #OnCall #MetricsDriven #BlamelessCulture #Runbooks #Technology #FexingoBusiness #BusinessPodcast Keep every episode free: buymeacoffee.com/fexingo

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## Transcript

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