# EP 543 Medical Arbitration Becomes A Profit Center - with Scott Bennett

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Text version: https://stenobird.com/podcast/the-shiftshapers-podcast-1089968/ep-543-medical-arbitration-becomes-a-profit-center-with-scott-bennett.md
Podcast: [The ShiftShapers Podcast](https://stenobird.com/podcast/the-shiftshapers-podcast-1089968)
Published: 2026-04-07T10:00:00+00:00
Episode link: https://www.buzzsprout.com/2045524/episodes/18883643-ep-543-medical-arbitration-becomes-a-profit-center-with-scott-bennett.mp3
Audio file: https://www.buzzsprout.com/2045524/episodes/18883643-ep-543-medical-arbitration-becomes-a-profit-center-with-scott-bennett.mp3
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Duration seconds: 1470

## Resource

Surprise billing for patients is largely gone, so why are so many self-funded employer health plans still getting hammered by out-of-network costs? We sit down with Scott Bennett, Chief Provider Relations Officer at the PHIA Group, to unpack what the No Surprises Act is doing in the real world and why federal arbitration is starting to look less like a safety valve and more like a payment engine. Scott walks us through the mechanics that matter: QPA as the median contracted rate, the short o...

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## Transcript

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