# Andrew Sykes - Building Trust, Floor by Floor

Page: https://stenobird.com/podcast/the-shift-6705493/andrew-sykes-building-trust-floor-by-floor
Text version: https://stenobird.com/podcast/the-shift-6705493/andrew-sykes-building-trust-floor-by-floor.md
Podcast: [The Shift](https://stenobird.com/podcast/the-shift-6705493)
Published: 2025-07-04T20:00:00+00:00
Episode link: https://the-shift-with-trisha-carter.captivate.fm/episode/andrew-sykes-building-trust-floor-by-floor
Audio file: https://episodes.captivate.fm/episode/455cc298-7634-4a5f-b1c6-92de7b738b51.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-shift-6705493/episodes/andrew-sykes-building-trust-floor-by-floor
Duration seconds: 2620

## Resource

In this episode, Trisha interviews Andrew Sykes, author, speaker, and founder of Habits at Work, who brings the science of behavioural change into business performance. Andrew is a lecturer at the Kellogg School of Management, where he helps leaders build trustworthy organisations. Drawing from his powerful personal shift during the 1995 Rugby World Cup in South Africa, Andrew explores how trust is built "floor by floor" like a skyscraper. The conversation delves into why trust often breaks down in diverse teams and how cultural intelligence intersects with trust-building. Andrew reveals practical strategies for building trust through intentional habits, especially when working across cultural differences. He shares insights on why demonstrating curiosity and care can transcend cultural barriers and how organisations can systematically embed trustworthy practices into their culture. Connect with Andrew via LinkedIn , his website , the Habits at Work website, and the website for executive experiences Cerene Life . Make sure you join Trisha in this journey of growth and discovery throughout the year via Substack or  LinkedIn.

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## Transcript

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