# From Frontline to C-Suite - Effective Communication Strategies with Ron Thurston

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Text version: https://stenobird.com/podcast/the-retail-razor-blade-to-greatness-6610900/from-frontline-to-c-suite-effective-communication-strategies-with-ron-thurston.md
Podcast: [The Retail Razor: Blade to Greatness!](https://stenobird.com/podcast/the-retail-razor-blade-to-greatness-6610900)
Published: 2024-12-06T10:10:08+00:00
Episode link: https://rss.com/podcasts/retail-razor-blade-to-greatness/1734944
Audio file: https://content.rss.com/episodes/275756/1734944/retail-razor-blade-to-greatness/2025_05_28_22_16_39_fd7c533a-9043-4e20-95d7-5cee6fa24807.mp3
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Duration seconds: 1202

## Resource

S1:E9 Bridging the Gap: Communication from Floor to Corporate with. Ron Thurston In this episode, hosts Ricardo Belmar and Casey Golden speak with Ron Thurston , co-founder of Ossy and author of 'Retail Pride' . Thurston shares his wisdom on essential skills for retail executives and discusses empathetic communication between corporate and store teams. He emphasizes the three pillars of success: empathy, curiosity, and focus. By understanding and addressing the concerns of frontline workers, retail leaders can build trust and foster a collaborative environment. Thurston also highlights the impact of the hiring process on employee satisfaction and the importance of recognizing the distinct roles within a retail organization. Join the conversation as Thurston shares strategies to enhance the retail experience from recruitment to customer interaction. Subscribe to our Newsletter : https://retailrazor.substack.com Subscribe to our YouTube channel : https://bit.ly/RRShowYouTube Meet your hosts : Ricardo Belmar is an NRF Top Retail Voices for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2024. Thinkers 360 named him a Top 10 Retail Thought Leader, Top 50 Management Thought Leader, Top 100 Digital Transformation Thought Leader, and a Top Digital Voice for 2024. He is an advisory council member at George Mason University’s Center for Retail Transformation , and is the director partner marketing for retail & consumer goods at Microsoft. Casey Golden , is CEO of Luxlock , a RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and buildi…

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