# Unlocking Customer Insights in Restaurants

Page: https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/unlocking-customer-insights-in-restaurants
Text version: https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821/unlocking-customer-insights-in-restaurants.md
Podcast: [The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions](https://stenobird.com/podcast/the-restaurant-technology-guys-podcast-brought-to-you-by-custom-business-solutions-1100821)
Published: 2026-03-13T13:00:00+00:00
Episode link: https://api.riverside.com/hosting-analytics/media/b9429ba5a0ac1d7767877d4a0f6585827cc2886acb66d829108a68385e446817/eyJlcGlzb2RlSWQiOiI4MDlkNDcwMC0xZGQ1LTQ4ZDctODdlYi1iYzRkZjMzZDMwMzQiLCJwb2RjYXN0SWQiOiIyODFlYTA0ZC03YzUzLTQxMzQtOTJlMC1jY2VjZjg4M2ZhZGUiLCJhY2NvdW50SWQiOiI2OTA4YWUyMDQ4MjFhNGEwM2YzMmRhNWUiLCJwYXRoIjoibWVkaWEvY2xpcHMvNjk4OTc1Mjc5NDk1ZDg4MWVjYjg0NGRiL2plcmVteS1qdWxpYW5zLXN0dWRpby1jb21wb3Nlci0yMDI2LTItOV9fNi00OC0yMy5tcDMifQ==.mp3
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Duration seconds: 1995

## Resource

00:00 Introduction to Identity Resolution in Restaurants 01:22 The Journey to Data-Driven Marketing 03:26 Challenges in Capturing Customer Data 05:16 Understanding the Identity Graph 07:51 The Importance of Customer Insights 10:56 Data Silos and Their Impact 12:48 Making Data Actionable 15:50 Deep Dive into Identity Resolution 19:22 Bridging the Gap in Customer Engagement 20:55 Personalized Marketing Strategies 23:05 Data Privacy and Security 24:50 Differentiating from Loyalty Programs 26:05 Engagement and Implementation with Bridge 28:02 The Role of AI in Data Utilization 29:30 How to Engage with Bridge

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## Transcript

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