# How to fix broken systems - Kate Tarling (CEO, The Service Group)

Page: https://stenobird.com/podcast/the-product-experience-1156837/how-to-fix-broken-systems-kate-tarling-ceo-the-service-group
Text version: https://stenobird.com/podcast/the-product-experience-1156837/how-to-fix-broken-systems-kate-tarling-ceo-the-service-group.md
Podcast: [The Product Experience](https://stenobird.com/podcast/the-product-experience-1156837)
Published: 2026-03-18T08:00:00+00:00
Episode link: https://www.buzzsprout.com/1797429/episodes/18855527-how-to-fix-broken-systems-kate-tarling-ceo-the-service-group.mp3
Audio file: https://www.buzzsprout.com/1797429/episodes/18855527-how-to-fix-broken-systems-kate-tarling-ceo-the-service-group.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-product-experience-1156837/episodes/how-to-fix-broken-systems-kate-tarling-ceo-the-service-group
Duration seconds: 2441

## Resource

Kate Tarling — consultant, trainer, and author of The Service Organization — joins Lily and Randy to discuss what it takes to deliver great services inside large, complex organizations. The conversation covers the distinction between products and services, why transformation so often stalls, how to make the business case for change using existing investment, and how product people can contribute to, and benefit from, a more service-oriented way of working. This episode is brought to you by Ma...

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## Transcript

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