# Strategies for Dealer Growth: Employee Engagement, AI, and Tech Shortage Solutions Page: https://stenobird.com/podcast/the-partsedge-podcast-7051339/strategies-for-dealer-growth-employee-engagement-ai-and-tech-shortage-solutions Text version: https://stenobird.com/podcast/the-partsedge-podcast-7051339/strategies-for-dealer-growth-employee-engagement-ai-and-tech-shortage-solutions.md Podcast: [The PartsEdge Podcast](https://stenobird.com/podcast/the-partsedge-podcast-7051339) Published: 2026-02-27T13:00:00+00:00 Episode link: https://podcasters.spotify.com/pod/show/thepartsedgepodcast/episodes/Strategies-for-Dealer-Growth-Employee-Engagement--AI--and-Tech-Shortage-Solutions-e3fior3 Audio file: https://anchor.fm/s/929b2444/podcast/play/116007203/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-1-25%2F418773925-44100-2-03c46b1e8cadc.m4a Processing state: not_requested JSON: https://stenobird.com/v1/public/podcasts/the-partsedge-podcast-7051339/episodes/strategies-for-dealer-growth-employee-engagement-ai-and-tech-shortage-solutions Duration seconds: 2356 ## Resource In this episode, Kaylee Felio sits down with William Demaree, FixedOps Director at Tom Wood Auto Group, to dive into dealership innovation, process accountability, and real-world applications of AI, robotics, and technician development. Bill shares actionable strategies for scaling operations across 30 locations, building a culture of accountability, and leveraging technology to deliver better customer experiences and empower employees. From developing role-specific handbooks and launching tech training programs to pioneering AI-driven customer communications and video inspection platforms, Bill’s insights are a must-hear for dealership leaders and anyone wanting to drive results in fixed ops. ------------------------------------------- This show is powered by PartsEdge : Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com ------------------------------------------- Takeaways Documented Processes Drive Performance Tech-Enabled Communication & Training Invest in Your Talent Pipeline Chapters 00:00 FixedOps Banquet and Strategy Shift 04:30 Service Standards and Accountability 06:55 FixedOps Marketing and Sales Plan 10:44 "PartsEdge Certification and Training Opportunities" 15:03 "AI Transforming Business Operations" 18:21 Customer Alerts via NPS Dashboard 21:20 Improving Industry Operations Over Time 25:42 "Frustration Over Reporting Issues" 28:41 "Snapshot to Process Breakdown" 32:44 UVI Systems Boost Sales Success 35:58 Building Future Through Education 37:52 Tool Trucks Disrupting Auto Shops K… ## Actions - request_transcript: `POST https://stenobird.com/v1/public/podcasts/the-partsedge-podcast-7051339/episodes/strategies-for-dealer-growth-employee-engagement-ai-and-tech-shortage-solutions/transcription-requests` — Idempotently request low-priority transcript generation for this episode. - read_markdown: `GET https://stenobird.com/podcast/the-partsedge-podcast-7051339/strategies-for-dealer-growth-employee-engagement-ai-and-tech-shortage-solutions.md` — Read the agent-friendly Markdown representation of this episode resource. A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed. ## Transcript Full transcripts are not published on public pages unless there is a clear rights basis.