# Episode 39 - Is SaaS Replacing the Traditional MSP? (w/Guest: Omar Armenteros)

Page: https://stenobird.com/podcast/the-msp-sales-podcast-7028645/episode-39-is-saas-replacing-the-traditional-msp-w-guest-omar-armenteros
Text version: https://stenobird.com/podcast/the-msp-sales-podcast-7028645/episode-39-is-saas-replacing-the-traditional-msp-w-guest-omar-armenteros.md
Podcast: [The MSP Sales Podcast](https://stenobird.com/podcast/the-msp-sales-podcast-7028645)
Published: 2026-04-27T13:00:00+00:00
Episode link: https://mspsalespodcast.podbean.com/e/episode-39-omar-no-ss/
Audio file: https://mcdn.podbean.com/mf/web/xnw2nxyb834zdr6g/Episode_39_-_Omar_Armenteros_NoSS9ujna.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/the-msp-sales-podcast-7028645/episodes/episode-39-is-saas-replacing-the-traditional-msp-w-guest-omar-armenteros
Duration seconds: 2803

## Resource

In this episode, Brian Gillette talks with Omar Armenteros, CEO and founder of Virtuworks, about the future of managed services and how SaaS is changing the game. With over 30 years in the industry, Omar shares how his company shifted from traditional break-fix models to software-driven solutions that scale and automate to meet today’s demands. They discuss how this change is reshaping the way MSPs operate, why automation is essential for growth, and how customer expectations are evolving. Omar also explains why the traditional MSP model is fading, making way for a new, software-centric approach to IT services. In this episode, you’ll learn: How Virtuworks adopted SaaS to improve operations The importance of meeting changing customer expectations in 2026 Why automation is crucial for growing an MSP business How to adapt to the shift from service to software Listen in to hear how the managed services landscape is evolving, and why embracing software might be the key to staying ahead. _____________________________________________________ Learn all about Feel-Good MSP and our end-to-end MSP sales training, growth and development program at: www.FeelGoodMSP.comBrian's book "How To Sell a Sh*tload of Managed Services (without selling your soul)", is now available in both hard-copy and audiobook format!It’s your roadmap to build repeatable growth, higher margins, and stronger client relationships without compromising values.Get it now at Amazon.com https://a.co/d/hJKoFxg. .#MSP #MSPSales #ManagedServices #ManagedServiceProvider #TechSales #MSPCommunity #ITServices #ManagedIT #CloudServices #ITConsulting #MSPSalesTraining #SalesProcess #BusinessStrategy #BusinessGrowth #MSPMarketing #SalesTraining #LeadGen

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/the-msp-sales-podcast-7028645/episodes/episode-39-is-saas-replacing-the-traditional-msp-w-guest-omar-armenteros/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/the-msp-sales-podcast-7028645/episode-39-is-saas-replacing-the-traditional-msp-w-guest-omar-armenteros.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.