# #302: How the Best Hotel Operators Are Approaching Technology | with Jake Lewis

Page: https://stenobird.com/podcast/the-modern-hotelier-5318336/302-how-the-best-hotel-operators-are-approaching-technology-with-jake-lewis
Text version: https://stenobird.com/podcast/the-modern-hotelier-5318336/302-how-the-best-hotel-operators-are-approaching-technology-with-jake-lewis.md
Podcast: [The Modern Hotelier](https://stenobird.com/podcast/the-modern-hotelier-5318336)
Published: 2026-07-01T09:00:00+00:00
Episode link: https://themodernhotelier.com/episode/302
Audio file: https://pdcn.co/e/pdst.fm/e/dts.podtrac.com/redirect.mp3/media.transistor.fm/5406382e/3f322cfe.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/the-modern-hotelier-5318336/episodes/302-how-the-best-hotel-operators-are-approaching-technology-with-jake-lewis
Duration seconds: 808

## Resource

In this special HITEC edition of The Modern Hotelier , hosts David Millili and Steve Carran sit down with Jake Lewis, President of Jonas Hospitality Property Systems, to explore how technology is reshaping the hospitality industry. With over 25 years of experience, Jake shares insights on the shift from disconnected software systems to unified hospitality platforms, why seamless guest experiences are becoming the new standard, and how clean, connected data is laying the foundation for AI-driven innovation. The conversation dives into the future of hotel technology, the importance of aligning tech with operational strategy, and why the most successful hoteliers focus on solving real guest problems, not simply adopting the latest tools. Jake also discusses Jonas Hospitality's vision for creating integrated ecosystems that empower both hotel staff and guests through smarter, more personalized experiences. In this episode, you'll learn: Why hospitality is moving from standalone systems to connected platforms How guest expectations are evolving in the age of Amazon-like convenience The role of clean, unified data in unlocking AI's full potential Why technology should enhance—not replace—the human side of hospitality Watch the FULL EPISODE on YouTube: https://youtu.be/H1Vn4jwLMJI Links: Jake on LinkedIn: https://www.linkedin.com/in/jake-lewis-98985110/ Jonas Hospitality: https://www.jonashospitality.com/ For full show notes head to: https://themodernhotelier.com/episode/302 Follow on LinkedIn: https://www.linkedin.com/company/the-.. Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/the-modern-hotelier-5318336/episodes/302-how-the-best-hotel-operators-are-approaching-technology-with-jake-lewis/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/the-modern-hotelier-5318336/302-how-the-best-hotel-operators-are-approaching-technology-with-jake-lewis.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.