# Pro Secrets for Keeping Your Clients Happy with Taylor McMaster Page: https://stenobird.com/podcast/the-mindful-marketing-podcast-formerly-known-as-the-savvy-social-podcast-583352/pro-secrets-for-keeping-your-clients-happy-with-taylor-mcmaster Text version: https://stenobird.com/podcast/the-mindful-marketing-podcast-formerly-known-as-the-savvy-social-podcast-583352/pro-secrets-for-keeping-your-clients-happy-with-taylor-mcmaster.md Podcast: [The Mindful Marketing Podcast (Formerly Known As The Savvy Social Podcast)](https://stenobird.com/podcast/the-mindful-marketing-podcast-formerly-known-as-the-savvy-social-podcast-583352) Published: 2022-05-24T07:00:08+00:00 Episode link: https://onlinedrea.com/203 Audio file: https://api.riverside.com/hosting-analytics/media/2ede3ae81d2a4de4e0cd613a23284c18b50240cdbd20abc5f7a2a979610c7721/eyJlcGlzb2RlSWQiOiJhZGEwYWNlNy03ZjQ3LTQwNmYtYjk3MC1kMWFiMzcwOTJmMTgiLCJwb2RjYXN0SWQiOiI2OTI1MzZjZS0wNmE0LTQxOGQtYmMxZC01MjVjNDdmNGM1NWUiLCJhY2NvdW50SWQiOiI2MDdjNDU3NWU4YjZhMjQ3ZDYzZGE1MWEiLCJwYXRoIjoibWVkaWEvaW1wb3J0cy9wb2RjYXN0cy82OTI1MzZjZS0wNmE0LTQxOGQtYmMxZC01MjVjNDdmNGM1NWUvZXBpc29kZXMvYWRhMGFjZTctN2Y0Ny00MDZmLWI5NzAtZDFhYjM3MDkyZjE4L1NTUF8yMDMubXAzIn0=.mp3 Processing state: not_requested JSON: https://stenobird.com/v1/public/podcasts/the-mindful-marketing-podcast-formerly-known-as-the-savvy-social-podcast-583352/episodes/pro-secrets-for-keeping-your-clients-happy-with-taylor-mcmaster Duration seconds: 1118 ## Resource Wanna know the secret of the most successful agencies? They don't chase new clients. Because they know where the REAL gold mine is: their current clients. Treat 'em right. Keep 'em for life. How? Client-account-management pro Taylor McMaster shares the strategies driving her agency, DOT & Co, and school, CAM Collective, in this episode. In this episode of the podcast, we talk about: Taylor's inspiration for pivoting from digital marketing to client management agency What is a client account manager (& what exactly do they do on a day-to-day basis)? 4 signs it's time to hire an account manager for your agency The importance of proactive communication to your client relationships Taylor's Daily-Pulse methodology for making clients feel like you're really moving the needle on their account Her tips & tricks for showing clients you're in their corner Everything she teaches in CAM school, from creating SOPs to sending reports Slice, dice, push — Taylor's social media content repurposing strategy Which parts of her business she outsources and how Why she had to remove Facebook & Instagram from her phone (& you might consider it too!) Where to get your FREE, templated client onboarding checklist …and more! This Episode Was Made Possible By: Social Media Rockstar Framework Free Course The Social Media Rockstar Framework is your chance to pull back the curtain and get insights on how to build a social media strategy that works for you, learn how to create (and implement) a simple and effective content plan, convert followers into buyers, and much more. Register for this FREE course and gain the confidence you need to use social media as a tool to grow your business: https://onlinedrea.com/free Sendible Social Media Management Tool The all-in-one social media… ## Actions - request_transcript: `POST https://stenobird.com/v1/public/podcasts/the-mindful-marketing-podcast-formerly-known-as-the-savvy-social-podcast-583352/episodes/pro-secrets-for-keeping-your-clients-happy-with-taylor-mcmaster/transcription-requests` — Idempotently request low-priority transcript generation for this episode. - read_markdown: `GET https://stenobird.com/podcast/the-mindful-marketing-podcast-formerly-known-as-the-savvy-social-podcast-583352/pro-secrets-for-keeping-your-clients-happy-with-taylor-mcmaster.md` — Read the agent-friendly Markdown representation of this episode resource. A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed. ## Transcript Full transcripts are not published on public pages unless there is a clear rights basis.