# Why Your Club's Community Program Might Be Missing the Point

Page: https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/why-your-club-s-community-program-might-be-missing-the-point
Text version: https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550/why-your-club-s-community-program-might-be-missing-the-point.md
Podcast: [The Michelle Pascoe Hospitality Podcast](https://stenobird.com/podcast/the-michelle-pascoe-hospitality-podcast-332550)
Published: 2026-04-21T19:00:00+00:00
Episode link: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast
Audio file: https://traffic.megaphone.fm/CSN2508461115.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-michelle-pascoe-hospitality-podcast-332550/episodes/why-your-club-s-community-program-might-be-missing-the-point
Duration seconds: 2164

## Resource

Community engagement in registered clubs works when clubs go beyond writing cheques and build genuine relationships with the organisations they fund. In this episode, Michelle Pascoe, Certified Speaking Professional with 30+ years in the hospitality industry, sits down with Club Rivers community engagement leader Jenny Holt to explain why showing up in person — and connecting your community stakeholders with each other — is what transforms a club into the true heart of its community. Is your club writing cheques and waiting for acquittal reports — or are you actually getting in the door? Jenny Holt has worked in the registered clubs industry for more than 25 years and has led community engagement at Club Rivers for over a decade. Her team logs over 1,000 volunteer hours and 50+ community events every year — all in staff's own time. From sailing days with Sailability and sleeping rough for Georges River Lifecare, to climbing Mount Kosciuszko for the Autism Community Network and a Tough Mudder for Waterfall Rural Fire Service, Club Rivers has built a community model that goes far beyond the grant cycle. Community engagement works because it is relational, not transactional. As Jenny explains, the moment a club grant is approved, she is on the phone asking: "When can we come along and see your program?" That one step builds the rapport that makes future funding almost automatic — and gives the board the stories they need to approve the next round with confidence. Michelle and Jenny also explore how Club Rivers is now funding swimming lessons and school camp places for children in public schools that can no longer afford them, why their in-venue CRCTV screen keeps older members connected to the club's community story, and what tips Jenny would offer any club just starting…

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## Transcript

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