# S15 E04: Sam Ioannidis, Managing Director of The Plaza Hotel

Page: https://stenobird.com/podcast/the-luxury-item-with-scott-kerr-1183959/s15-e04-sam-ioannidis-managing-director-of-the-plaza-hotel
Text version: https://stenobird.com/podcast/the-luxury-item-with-scott-kerr-1183959/s15-e04-sam-ioannidis-managing-director-of-the-plaza-hotel.md
Podcast: [The Luxury Item with Scott Kerr](https://stenobird.com/podcast/the-luxury-item-with-scott-kerr-1183959)
Published: 2025-08-05T04:00:00+00:00
Episode link: https://share.transistor.fm/s/ff930c27
Audio file: https://dts.podtrac.com/redirect.mp3/media.transistor.fm/ff930c27/42f1a53a.mp3
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Duration seconds: 2170

## Resource

Scott Kerr sits down with Sam Ioannidis, managing director of The Plaza, New York City's iconic hotel, to discuss how it achieved near-mythical status and what makes it so unique in the world of luxury hospitality. Sam also talks about recently joining The Plaza after a 30 year stint at The Four Seasons Hotels & Resorts, how he keeps the 120-year-old hotel relevant and forward thinking, his strategies for creating a winning service culture, and why he's providing more curated experiences to guests than ever before. Plus: How The Plaza's Palm Court became a cultural touchstone of New York City's hospitality, history, and high society. . Featuring: Sam Ioannidis, Managing Director of The Plaza Hotel (theplazany.com) Host: Scott Kerr, Founder & President of Silvertone Consulting About The Luxury Item podcast: It's a podcast on the business of luxury and the people and companies that are shaping the future of the luxury industry. Stay Connected: scott@silvertoneconsulting.com Listen and subscribe to The Luxury Item wherever you get your podcasts. Tell a friend or a colleague!

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## Transcript

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