# Is it Really Survey Fatigue? Or Is It Survey-Action Fatigue. — Dr. Benjamin Granger

Page: https://stenobird.com/podcast/the-kirkpatrick-podcast-6715780/is-it-really-survey-fatigue-or-is-it-survey-action-fatigue-dr-benjamin-granger
Text version: https://stenobird.com/podcast/the-kirkpatrick-podcast-6715780/is-it-really-survey-fatigue-or-is-it-survey-action-fatigue-dr-benjamin-granger.md
Podcast: [The Kirkpatrick Podcast](https://stenobird.com/podcast/the-kirkpatrick-podcast-6715780)
Published: 2026-06-15T15:38:00+00:00
Episode link: https://3ea3a25f-1173-44c4-a606-63622b7a81b3.libsyn.com/is-it-really-survey-fatigue-or-is-it-survey-action-fatigue-dr-benjamin-granger
Audio file: https://traffic.libsyn.com/secure/3ea3a25f-1173-44c4-a606-63622b7a81b3/TKP_26-04-17_1.mp3?dest-id=4217883
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/the-kirkpatrick-podcast-6715780/episodes/is-it-really-survey-fatigue-or-is-it-survey-action-fatigue-dr-benjamin-granger
Duration seconds: 2687

## Resource

Ask executives whether they act on the feedback they get from employees, and 85 to 95% will say absolutely. Ask the frontline the same question, and the score drops by 30 to 50 points. That gap is the heart of this episode. Vanessa sits down with Dr. Benjamin Granger, Chief Workplace Psychologist at Qualtrics, a contributor to her book Building a Culture of Evaluation and author of A Leader Worth Following. Together they unpack one of the most persistent findings in Ben's research: most leaders aren't failing to act on feedback — they're failing to communicate the action they took. The connection between what people said and what changed never gets made explicit, so employees conclude nothing happened at all. That, Ben argues, is the real driver of survey fatigue. It isn't that surveys are too long (though many are). It's "survey-in-action fatigue" — people stop responding because they never see their input go anywhere. Close the loop, and engagement follows. Key takeaways: the action gap is usually a communication gap; people stop responding when they never see results; closing the loop builds the trust a culture of evaluation depends on; and even the work you can't publicize still needs to be communicated. Connect with Dr. Ben on LinkedIn: https://www.linkedin.com/in/benjamin-granger-7147991b/ Grab his book, A Leader Worth Following: https://a.co/d/0bHdxAUB Enterprise Performance Intelligence (EPI) Maturity Assessment Think your organization is measuring impact? Most aren't. The EPI Maturity Assessment helps you quickly identify where you stand—and what's needed to better connect learning to performance and results. 👉 Take the assessment and get clarity on your next step. Building a Culture of Evaluation Order the book behind the Culture of Evaluation framework and u…

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/the-kirkpatrick-podcast-6715780/episodes/is-it-really-survey-fatigue-or-is-it-survey-action-fatigue-dr-benjamin-granger/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/the-kirkpatrick-podcast-6715780/is-it-really-survey-fatigue-or-is-it-survey-action-fatigue-dr-benjamin-granger.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.