# #157 The Mistake That's Destroying Your Plumbing Biz ( and how to avoid it )

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Text version: https://stenobird.com/podcast/the-jered-williams-show-5927862/157-the-mistake-that-s-destroying-your-plumbing-biz-and-how-to-avoid-it.md
Podcast: [The Jered Williams Show](https://stenobird.com/podcast/the-jered-williams-show-5927862)
Published: 2026-01-09T13:00:00+00:00
Episode link: https://jered-williams.captivate.fm
Audio file: https://episodes.captivate.fm/episode/97cad14f-d361-4355-b27b-c3edf3eaabe6.mp3
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Duration seconds: 4174

## Resource

On this episode of the Jered Williams Show, the discussion centers around the critical role of service managers in a successful trades business. Jered and his guest, Justin Deese, delve into the common pitfalls of promoting top technicians into management roles without proper training, and the key elements required to build an effective service manager, including defining the role, tracking critical metrics, coaching and communication, and cultivating a winning company culture. They emphasize the importance of proactive recruiting, aligning team members with core values, and empowering service managers to make data-driven decisions that drive profitability and efficiency. The insights shared provide a roadmap for trades business owners to develop strong leadership and build high-performing teams.

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## Transcript

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